Customer Care Specialist - Customer Value

Job Description Customer Care Specialist - Customer Value

Admiral Group Plc. (UK) and Admiral Solutions (India)

To apply, Call HR Ritika at 9599818161

Why Work with Us?

As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide:

Free Meals (while working from office)

Free Cab Services with App enabled booking & tracking.

Free Medical, Accident and Life Insurance

Annual 750 equivalent Company Shares to every staff member

Opportunity to earn performance-based monthly variable amounts, and additional pay-outs occasionally (subject to discretion of the department)

Opportunity to enrol in learning & development courses.

Opportunity to be nominated to travel to our global offices.

Opportunity to grow within the organization.

Working Considerations

Minimum Education: 10+2

Experience: Minimum of 1 year of experience in a customer service voice role (International) such as UK, US or Australian customers.

Shift Timings: 6:30 AM IST - 2:30 AM IST

Working Days: 5 days working in the week

Salary: CTC INR 4,25,000

Location: Flexibility to work both from home and the office based on business requirements within Admiral's serviceable area.

WFH (Work from Home) need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply.

WFO (Work from Office) - we do ensure that we take adequate safety precautions and remain compliant with government prescribed rules and regulations.

Summary of the role

As a Customer Care Specialist, you will be the frontline of our operations, ensuring every contact is handled with a smile and a commitment to resolving their queries. Your goal is to provide delightful customer experience that exceeds expectations and fosters customer satisfaction.

Key Responsibilities:

Take ownership of customer queries, aiming for First Call/Contact Resolution (FCR).

Manage contacts (depending on the line of business- both voice or non-voice) while adhering to quality and compliance guidelines.

Display ownership and accountability with in-depth knowledge of systems and processes.

Utilize quick thinking to address a variety of customer queries.

Learn and get cross-skilled on various insurance products such as new contacts, Retention, Mid-term servicing for voice channels.

Engage in Customer Service, Retention up-selling or cross-selling products, treating all customers fairly.

Admirals Consumer Duty Principles:

Understanding: All customer communication is easy to understand no jargon.

Ease: Whatever channel a customer chooses, we make it simple - all tasks are equally important and finding and completing them can be done with minimum fuss no hassle!

Fairness: Our prices are fair and all our products are designed based on thorough research and testing to ensure they meet customer needs and expectations - no surprises!