Customer Care Supervisor

Customer Supervisor – Domiciliary Care

Vitality Home Health - Gravesend MUST BE A DRIVER

We are looking for a caring, organised and experienced Care Supervisor to join our team. This is a varied role supporting both our customers and Care Workers to ensure we continue to provide safe, high-quality and person-centred care in the community.

Key Responsibilities

* Carry out new customer assessments and risk assessments.

* Create and review person-centred care plans, ensuring they reflect customers’ individual needs, choices and preferences.

* Complete regular customer reviews and respond to any changes in care needs.

* Monitor daily care notes and identify any concerns or required actions.

* Supervise, support and guide Care Workers in the field.

* Carry out spot checks, observations, supervisions and quality monitoring.

* Attend first care calls where required and support the introduction of Care Workers to customers.

* Work closely with the Care Coordinator to ensure appropriate matching of Care Workers and customers.

* Support Care Workers with training, development and competency.

* Monitor standards of care and address any performance or quality concerns.

* Respond appropriately to accidents, incidents, safeguarding concerns and changes in customer needs.

* Liaise professionally with customers, families, healthcare professionals and other agencies.

* Maintain accurate, confidential and up-to-date records.

* Support investigations and service improvement where required.

* Participate in the out-of-hours on-call rota when required.

* Support with emergency cover and changes to care calls when necessary.

* Ensure care is delivered in line with Vitality Home Health policies, procedures and regulatory requirements.

About You

We are looking for someone who is:

* Caring, compassionate and committed to delivering high-quality care.

* Confident communicating with customers, families and Care Workers.

* Organised, reliable and able to manage their own workload.

* Experienced within health or social care.

* Confident completing care assessments, risk assessments and care plans.

* Able to lead, support and motivate a team of Care Workers.

* Comfortable using computerised care and record-keeping systems.

* Knowledgeable about safeguarding, confidentiality, health and safety and person-centred care.

Essential Requirements

* NVQ Level 3 in Health & Social Care or equivalent.

* Previous experience working within care.

* Good written and verbal communication skills.

* Full UK driving licence with no more than 6 points.

* Access to a vehicle with appropriate business insurance.

* Willingness to complete an Enhanced DBS check.

* Flexibility to support the needs of the service, including participation in the on-call rota.

If you are passionate about delivering excellent care and enjoy supporting both customers and Care Workers, we would love to hear from you.

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Free flu jabs
• Free parking
• Private dental insurance
• Private medical insurance

Work Location: In person