Customer Care Support

Job Summary

We are seeking a Customer Care Support professional to join our BPO team supporting a leading food and health nutrition brand. You will be responsible for delivering high-quality customer service across multiple channels, assisting customers with product-related inquiries, order support, and issue resolution while ensuring a seamless customer experience.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels
• Provide accurate information on food products, nutritional supplements, ingredients, and usage guidelines
• Assist customers with order placement, tracking, cancellations, returns, and refunds
• Resolve customer complaints professionally and within defined service levels
• Escalate complex cases (e.g., health-related concerns, product complaints) to relevant teams
• Maintain accurate documentation of all interactions in CRM systems
• Meet and exceed individual and team performance targets (SLAs & KPIs)
• Support upselling or cross-selling initiatives where appropriate
• Stay updated on product knowledge, promotions, and compliance requirements

Requirements

• Minimum Diploma or equivalent qualification
• At least 1 year of experience in a BPO or customer service environment (FMCG, e-commerce, or health-related industry preferred)
• Fluent in English and Malay (spoken and written)
• Mandarin proficiency is an added advantage to support a wider customer base
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced, performance-driven environment
• Basic computer literacy and familiarity with CRM or ticketing systems

Pay: RM2,800.00 - RM3,300.00 per month

Benefits:

• Health insurance
• Maternity leave
• Parental leave

Work Location: In person