Customer Care Support

About the role

BTI Payments (Philippines), Inc. is seeking a dedicated Customer Care Support to join our dynamic team. In this full-time, onsite role, you will be responsible for providing exceptional customer service to our clients. The role is based in Cebu City.

What you'll be doing

• Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience
• Maintain detailed records of customer interactions and document resolutions
• Identify opportunities to improve customer satisfaction and suggest process improvements
• Provide accurate information about products and services to customers
• Collaborate with cross-functional teams to ensure consistent and effective customer support

What we're looking for

• Minimum 6 months of experience in a customer service or call center role
• Fresh graduates are welcome to apply!
• Candidate must be willing to be trained
• Excellent communication and interpersonal skills, with the ability to listen and respond effectively
• Strong problem-solving and critical thinking skills to handle customer inquiries and complaints
• Proficient in English, both written and verbal. Proficient in any PH dialect is a plus, but not required
• Ability to work in a fast-paced, deadline-driven environment
• Passion for delivering exceptional customer service

Working Conditions:

• Work Schedule: 6 days / week; 8 hours per day
• Work onsite

What we offer

• Supportive and rewarding work environment.
• Generous leave credits
• Monthly allowances up to 6,300/month upon regularization

About us
BTI Payments (Philippines), Inc. is a leading provider of payment and financial technology solutions. We are committed to driving innovation and transforming the digital payments landscape in the Philippines.

At BTI Payments (Philippines), Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a comprehensive benefits package, including Allowances, HMO, and opportunities for professional development and career advancement. Our company culture is one of collaboration, innovation, and a shared commitment to excellence.

If you are interested in this exciting opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now!