Customer Centre Associate

Key Responsibilities:

• Handle incoming calls and emails from patients in a professional and timely manner
• Assist patients with appointment scheduling, rescheduling, and cancellations
• Provide accurate information regarding medical services, billing processes, and insurance claims
• Resolve patient concerns and complaints with empathy, professionalism, and effective communication
• Maintain accurate and up-to-date patient records in the system
• Coordinate with internal teams such as doctors, billing, and insurance departments to ensure smooth operations
• Ensure adherence to company policies and service quality standards.

Core Competencies:

• Strong communication and interpersonal skills
• Basic knowledge of healthcare services or medical terminology
• Good problem-solving and patient-handling abilities
• Proficiency in computer applications (CRM tools, MS Office)
• Ability to work effectively in a fast-paced and dynamic environment
• Strong attention to detail and multitasking ability