Customer Chat Support (Sales Focus)

About the role

As a Customer Chat Support, you will be on the frontline of Flokq's customer engagement, ensuring every inquiry is handled quickly and professionally. You will qualify leads, coordinate with internal teams, and help drive the lead-to-viewing conversion process. This role requires excellent communication skills, attention to detail, and the ability to work at speed in a high-volume environment.

Key responsibilities

• Respond promptly to customer inquiries across WhatsApp channels.
• Qualify incoming leads and ensure they are passed on for viewing arrangements efficiently.
• Maintain accurate and up-to-date records in Flokq's CRM system.
• Collaborate with Supply and Viewing teams to match customer requirements with available inventory.
• Assist the Senior Sales Admin and Sales Admin Leader in achieving daily and weekly conversion targets.
• Resolve customer queries and escalate complex issues as needed.

About you

• High level speaking and writing skills in English.
• 1–3 years of experience in customer service, sales support, or administrative roles.
• Strong communication and problem-solving skills.
• Familiarity with CRM systems and lead management workflows is a plus.
• Proactive mindset and ability to multitask in a fast-paced environment.
• Fluent in Bahasa Indonesia.

About us

Flokq is one of Indonesia's most dynamic proptech startups, taking on the real estate industry which is worth more than $100 billion in property transactions every year. With technology, AI, data, and operational excellence at our core, we're transforming how people rent, buy, and sell property—bringing speed, transparency, and customer focus to an industry long overdue for innovation.