CUSTOMER COMMUNICATION AGENT

Γλυκά Νερά

Τηλεφωνικό Κέντρο / Εξυπηρέτηση Πελατών

Πλήρης απασχόληση

Entry / Αρχάριος

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πριν από 59 λεπτά

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Hellas, part of Inchcape's global network.

You'll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

Our Toyota Customer Experience team is seeking a Customer Service Agent to join our Customer Service team in our headquarters in Athens, Greece.

What You'll Do:

• Ensure customer contacts are handled promptly and efficiently in line with company policies and service standards
• Monitor open cases and follow up with internal departments/retailers to ensure timely resolution and proactive customer updates
• Enhance customer satisfaction and contribute to maintaining a strong brand reputation
• Escalate serious customer cases directly when necessary
• Log all customer data and case information and properly within the CRM system
• Identify recurring issues or trends and provide feedback to management for process improvement

About you:

• 1-2 years of experience in customer service
• Excellent communication, problem-solving, and analytical skills
• Excellent command of English and Greek languages
• Strong organizational and time-management skills
• Proactive mindset with attention to detail
• Knowledge of CRM systems and data protection practices will be considered a plus

We Offer You
At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.

Enjoy a comprehensive remuneration and benefits package, such as:

• Competitive remuneration
• Group Life and Medical Plan
• Pension Plan
• Monthly Vouchers
• Teleworking Allowance
• Hybrid Working Scheme
• Employee Assistance Program
• Inhouse Canteen
• Employee discounts on products and services
• Continuous learning and development opportunities

Start Your Journey

If you're excited about this role but don't meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity For Everyone:

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.

About Us:

Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16.000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We' re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com

Inchcape Hellas, is a member of Inchcape plc, a leading global automotive distribution company and the exclusive distributor of Toyota and Lexus in Greece for over four decades. Recently, the company expanded its brand portfolio with GAC AION, reinforcing its commitment to delivering advanced technologies and shaping the future of mobility in the Greek market.

Additional Information Request
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.