Customer Communication

Job Position: Senior Executive Customer Communication

Location: Ranipet.

About Us: We are in the business of providing all refrigeration, air-conditioning spare parts, equipment, and solutions for the industry. We are Importers, Exporters, Manufacturers, and Distributors, headquartered in Chennai, and branched out in Coimbatore and Madurai with a team of 150+Employees.

Job Responsibilities:

• Order Board Management: Assist the Manager in maintaining the master order board; track the status of all open orders from entry to final delivery.
• Factory & Sales Coordination: Act as the primary liaison between the Factory (to check stock availability) and Regional Sales Officers (to provide real-time updates on order progress).
• Transporter Coordination: Coordinate with transport agencies to arrange vehicle placement and ensure timely pickups.
• Freight Negotiation: Contact transporters to compare rates, negotiate competitive freight costs, and manage logistics vendor relationships.
• Customer Communication: Proactively update clients via phone and email regarding dispatch schedules, tracking numbers, and delivery timelines.
• Liaison & Tracking: Monitor in-transit shipments by communicating with drivers and transporters to resolve any delays or bottlenecks.
• Documentation: Manage essential dispatch paperwork, including Lorry Receipts (LRs), Invoices, and Proof of Delivery (POD).

Qualifications:

• Language Proficiency: Fluent in English and Hindi is mandatory for coordinating with both transport staff and corporate sales teams.
• Experience: 5 years in logistics coordination, sales support, or a customer-facing back-office role.
• Technical Skills: High proficiency in MS Excel (specifically for Order Board maintenance, VLOOKUPs, and tracking sheets).
• Soft Skills: Exceptional multitasking abilities, strong negotiation skills, and a professional phone manner.
• Education: Bachelors degree in Commerce, Business Administration, or a related field.