Customer Communication Coordinator

Customer Communication Coordinator

Location: Bhopal, Madhya Pradesh
Experience: 8+ Years
Employment Type: Full-Time

Job Summary

We are looking for an experienced Customer Communication Coordinator to manage client communication, coordinate with customers, and ensure a smooth and professional client experience. The ideal candidate should have excellent English communication skills, strong coordination abilities, and experience handling clients/stakeholders.

Key Responsibilities

• Coordinate with clients and customers for day-to-day communication and requirements.
• Act as a key point of contact between clients and internal teams.
• Handle client queries, follow-ups, feedback, and service-related coordination.
• Ensure timely communication and resolution of customer requirements.
• Coordinate meetings, calls, updates, and client-related activities.
• Maintain proper records of client communications, requests, and follow-ups.
• Build and maintain strong professional relationships with clients.
• Prepare reports, MIS, emails, and client communication as required.
• Coordinate with cross-functional teams to ensure smooth execution and customer satisfaction.
• Support senior management in client communication and relationship management.