Customer Communication Management

Key Responsibilities

• Respond professionally to calls, emails, and messages.
• Provide clear updates on requests, schedules, and service concerns.
• Coordinate with Intake, Clinical Operations, Billing, and other teams.
• Record inquiries, follow-up actions, and outcomes in company systems.
• Monitor open requests and escalate urgent or unresolved concerns.
• Handle patient and client information confidentially.

Qualifications

• Senior high school graduates and fresh graduates are welcome to apply.
• Strong written and verbal English communication skills.
• Good organization, attention to detail, and willingness to learn.
• Able to handle conversations calmly and professionally.
• Basic computer skills, including email and spreadsheets (Excel)
• Willing to work onsite on a night shift schedule.