Customer Complaints & Operations Coordinator

About the Role

Move My Stuff is looking for a Customer Complaints & Operations Coordinator to join our team. This role is ideal for someone who is confident handling customer concerns, enjoys problem-solving, and can also support the day-to-day operations of a busy logistics and delivery business.

You will be responsible for managing customer complaints from start to resolution, while also assisting the Operations team with daily coordination and follow-ups.

Key Responsibilities

• Manage and respond to day-to-day customer complaints and concerns professionally and promptly.
• Investigate issues, communicate with customers, and work towards practical resolutions.
• Coordinate with drivers, operations, customer service and other internal teams to resolve service-related issues.
• Follow up on delayed, missed, damaged or incorrectly completed deliveries.
• Maintain accurate records and notes of complaints, actions taken and resolutions.
• Assist the Operations team with daily operational coordination and follow-ups.
• Monitor outstanding issues and ensure they are followed through to completion.
• Escalate complex or recurring issues to management when required.
• Help identify recurring customer or operational issues and contribute to improving processes.

What We’re Looking For

• Previous experience in customer complaints, customer service, operations or logistics.
• Strong communication and interpersonal skills.
• Confident handling difficult or unhappy customers in a calm and professional manner.
• Strong problem-solving and follow-up skills.
• Ability to coordinate with multiple teams and manage competing priorities.
• Excellent attention to detail and record-keeping.
• Proactive, organised and comfortable working in a fast-paced environment.
• Experience in transport, logistics, removals or delivery operations will be highly regarded.

Why Join Move My Stuff?

• Join an established and growing logistics company.
• Work across both customer experience and operations.
• Opportunity to take ownership of issues and make a direct impact.
• Supportive and collaborative team environment.
• Opportunity for career growth as the business continues to expand.

If you are someone who enjoys solving problems, communicating with customers and keeping operations running smoothly, we would love to hear from you.

Apply now with your resume and a brief introduction about yourself.

Pay: ₹30,000.00 - ₹38,000.00 per month

Work Location: Remote