Customer Compliance Manager

Please Find Below Job Details:

Job Title: Senior Manager, Customer Compliance

Job Location: Columbus, OH 43215 (Hybrid)

Job Duration: 3 Months

Payrate: $60-65/hr. on W2

Job Description:

• The Senior Manager, Customer Compliance owns the North America wholesale customer compliance program and the operating model behind it. You will set the standards, governance, and accountabilities that make compliance performance repeatable, and you will also run the day-to-day work that keeps it on track: managing customer vendor and compliance portals, filing and tracking exceptions, maintaining account requirements, and analyzing the operational drivers behind compliance outcomes.
• This role partners closely with Accounts Receivable, but it is not a claims-processing role. Accounts Receivable owns the claims process itself, including intake, validation, dispute, and settlement. This role owns prevention and the operational picture that informs it: how the shipment was executed, what the supporting records show, and which operational, process, or system changes will improve performance going forward.
• This is a hands-on leadership position. You will move between working in a customer routing portal, analyzing shipment and cost data, and leading a cross-functional group of Commercial, Distribution & Logistics, Customer Operations, Finance, and IT stakeholders to a decision.

Required:

• Advanced understanding of wholesale customer operations, order-to-cash, customer compliance, vendor routing requirements, distribution execution, transportation, and value-added services.
• Strong knowledge of customer onboarding, fulfillment models, routing guides, compliance manuals, EDI requirements, ASN accuracy, labeling, packaging, ticketing, and shipping documentation.
• Working knowledge of chargeback and deduction processes, including root-cause analysis, dispute support, financial impact assessment, and preventive controls.
• Demonstrated ability to establish governance, standards, and accountability across functions without direct authority over them.
• Strong analytical capability including trend analysis, exception management, cost-benefit analysis, KPI development, and identification of systemic performance drivers.
• Executive communication, program management, facilitation, negotiation, and change-management skills.

Systems and Tools:

• Advanced Microsoft Excel and PowerPoint.
• Reporting and visualization tools such as Power BI, Tableau, or equivalent.
• ERP, warehouse management, transportation management, order management, customer portal, and EDI systems; SAP S/4HANA preferred.
• Familiarity with process-improvement methodologies, automation, workflow tools, and structured problem-solving techniques.

Preferred:

• Experience managing retailer compliance programs with large national accounts, and partnering with a finance or accounts receivable function.
• Experience working with third-party logistics providers and holding them to contractual service and quality standards.
• Experience designing process controls, standard operating procedures, or reporting from the ground up.
• Continuous improvement credentials such as Lean or Six Sigma, or equivalent applied experience.