Customer Concierge/Coordinator

Company Description
Expedise PH is a tech-driven workforce solutions company transforming how businesses manage and scale their workforce across the Philippines. Guided by its vision to uplift the lives of 1 million Filipino workers, Expedise combines automation, technology, and a people-first approach to deliver innovative workforce solutions. Through its Employee-as-Customer philosophy, the company delivers exceptional experiences across recruitment, onboarding, payroll, timekeeping, and workforce management. Complemented by its logistics and supply chain capabilities, Expedise provides end-to-end workforce and business solutions that empower both clients and employees.

Role Description
The Customer Concierge / Coordinator is a full-time, on-site role responsible for supporting day-to-day client operations and ensuring a seamless experience for both customers and employees. This role serves as the primary point of coordination between clients, on-site personnel, and internal departments to ensure smooth operations and timely resolution of concerns.
Key responsibilities include conducting daily toolbox meetings, responding to customer and client concerns, monitoring employee and operational records through ClickUp, preparing employee and operational documents, coordinating client requirements and reports, supporting customer retention initiatives, issuing Personal Protective Equipment (PPE), documenting on-site incidents, assisting with timekeeping, and coordinating training for on-site Person-in-Charge (PIC) personnel. The role also ensures accurate documentation, timely communication, and compliance with company standards while delivering exceptional customer service.

Qualifications
Bachelor's degree in Business Administration, Human Resource Management, Psychology, Office Administration, Hospitality Management, or any related field.
Fresh graduates are welcome to apply.
Experience in customer service, administration, coordination, or operations is an advantage but not required.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Detail-oriented with the ability to manage multiple tasks simultaneously.
Proficient in Microsoft Office or Google Workspace.
Willing to learn, travel to client sites when necessary, and work in a fast-paced environment.
A positive attitude, customer-focused mindset, and strong sense of accountability

Work Location: In person

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person