Customer Concierge/Coordinator

About the role

The Customer Concierge / Coordinator is a full-time, on-site role responsible for supporting day-to-day client operations and ensuring a seamless experience for both customers and employees. This role serves as the primary point of coordination between clients, on-site personnel, and internal departments to ensure smooth operations and timely resolution of concerns.

Key responsibilities

• Conduct daily toolbox meetings
• Respond to customer and client concerns
• Monitor employee and operational records through ClickUp
• Prepare employee and operational documents
• Coordinate client requirements and reports
• Support customer retention initiatives
• Issue Personal Protective Equipment (PPE)
• Document on-site incidents
• Assist with timekeeping
• Coordinate training for on-site Person-in-Charge (PIC) personnel

About you

• Bachelor's degree in Business Administration, Human Resource Management, Psychology, Office Administration, Hospitality Management, or any related field
• Fresh graduates are welcome to apply
• Experience in customer service, administration, coordination, or operations is an advantage
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Proficient in Microsoft Office or Google Workspace
• Willing to learn, travel to client sites when necessary, and work in a fast-paced environment
• Positive attitude, customer-focused mindset, and strong sense of accountability

About us

Expedise PH is a tech-driven workforce solutions company transforming how businesses manage and scale their workforce across the Philippines. Guided by its vision to uplift the lives of 1 million Filipino workers, Expedise combines automation, technology, and a people-first approach to deliver innovative workforce solutions. Through its Employee-as-Customer philosophy, the company delivers exceptional experiences across recruitment, onboarding, payroll, timekeeping, and workforce management. Complemented by its logistics and supply chain capabilities, Expedise provides end-to-end workforce and business solutions that empower both clients and employees.