Customer connectivity engineer

Job Summary

As a Customer connectivity engineer, you will work in international teams focused on customer experience and satisfaction, installing, coordinating and operating global connectivity solutions for multinational organizations. Specifically, you will support our customer teams and the 24x7 Mission Control Operations Center in close collaboration with our customers. You will be responsible for managing and delivering connectivity solutions to our customers. Your analytical Mindset Combining with a customer-service-first approach will help you thrive. Ideally, you have Networking knowledge or are eager to acquire this knowledge to successfully drive customer happiness.

Responsibilities

• Learn about the Open Systems service portfolio, connectivity solutions, and operational processes.

• Connectivity related administration tasks incl. order and RFS date tracking, ISP quality assurance and connectivity delivery handover.

• Design, deploy and maintain WAN solutions using technologies such as SD-WAN and leased line

• Work with ISPs and telecom providers for provisioning and issue resolutions.

• Manage circuit Upgrades, migrations and service decommissions.

• Project management and logistics, coordination, and communication.

• Implement network redundancy, failover, and high availability solutions.

• Monitor WAN performance, latency, and packet loss. Perform root cause analysis.

• Contribute excellent customer connectivity experience and delivery of the best possible connectivity to our international customers.

• Work in close collaboration with the Customer Operations and Project Management teams.

• Provide first-class connectivity expertise and support to our customer connectivity requests and incidents by working in our Mission Control Operation Center, which provides 24x7 support.

  Requirements

• Strong experience with WAN technologies (SD-WAN, MPLS, VPN, IPSec).

• Deep knowledge and experience of TCP/IP, BGP, QoS, DNS, DHCP and network monitoring tools

• Prior work with ISPs and multinational organizations on connectivity projects.

• Highly motivated to learn new skills in training programs offered by internal domain experts and colleagues.

• Customer-facing English on the phone, under pressure, with technical and non-technical counterparts.

  Preferred Qualifications

• Bachelors degree/Diploma in Connectivity/ Administration/ Communication/ Computer Science/ or related field.

• MSP or carrier background operating against external SLAs.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.