Customer Consultant

Are you a professional who thrives on helping others? Randstad is currently seeking motivated and resilient Customer Consultants to join a dynamic, fast-paced team dedicated to delivering service excellence.

In this role, you will be the primary point of contact for customers, ensuring their interactions are easy, seamless, and helpful. You will join a supportive environment that values continuous learning and collaborative success within a well known bank in Adelaide.

What's on Offer

• Attractive Pay Rate: $39.37 + super per hour.
• Prime Location: Convenient CBD location, easily accessible by public transport.
• Full-time 6 month contract to begin.
• Growth Culture: Career progression opportunities and ongoing development.
• Training: Comprehensive training upon commencement.
• Applications open to Australian Citizens and Permanent Residents only.

What You'll Be Doing

• Customer Engagement: Respond to customer inquiries via phone, email, and online messaging within set timeframes.
• Problem Solving: Listen to and understand customer needs, present effective solutions, and follow up until the inquiry is fully resolved.
• Consultative Service: Identify opportunities to connect customers with relevant products and services, such as credit cards, loans, and insurance.
• Continuous Improvement: Identify process improvements to make it easier for customers to deal with us and stay updated through ongoing training.
• Digital Support: Help educate customers on digital and self-serve channels, acting as a key escalation point when digital tools fail.

What You'll Need to Succeed

• Communication Skills: A strong phone manner with active listening skills and the ability to "talk and type" concurrently.

• Tech Savviness: High computer literacy and the ability to navigate multiple digital platforms and systems at once.

• Resilience: The ability to adapt to change and remain professional in a fast-paced, rostered environment.

• Experience: While previous call centre experience is preferred, your attitude and willingness to learn are key.

• Accuracy: Strong attention to detail, grammar, and typing accuracy.

• Ability to work autonomously and as part of a collaborative team.

• Commitment to completing all mandatory training and following established processes.

Ready to make a difference? Apply now through Randstad to take the next step in your career and email your CV in MS Word format to [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.