Amplius

Are you a great communicator with a passion for customer service? Join Amplius as a Customer Contact Administrator and help us deliver positive customer experiences through responsive support, accurate administration, and effective problem-solving.
Salary: £25,747.10 per year (FTE £31,908.80)
Contract: Permanent, par time
Your week: 29.25 hours (Mon, Tues, Thurs, Fri 10:30 - 17:00, Weds 09:00 - 14:15)
Location: Hybrid – minimum of one day per week in Rushden office
You can read about our fantastic colleague benefits here - Amplius colleague benefits
Snapshot of your role
<ul>
<li>Respond to customer enquiries by phone, email, social media, online channels and in person, meeting agreed service standards.</li>
<li>Take ownership of customer enquiries and complaints, working to resolve them quickly and fairly.</li>
<li>Manage repair enquiries, including reporting repairs and booking appointments for work in customers’ homes and communal areas.</li>
<li>Monitor customer contact and repairs work queues, allocating tasks and highlighting any risks to service delivery.</li>
<li>Keep customer records up to date by accurately recording information and case notes on internal systems.</li>
<li>Provide administrative support across the business, including document management, data entry, mail handling and purchase order processing.</li>
<li>Carry out customer satisfaction follow-up calls, support reception services and help improve the customer experience.</li>
</ul>
What we’re looking for
<ul>
<li>Level 3 qualification or equivalent experience, with experience in customer service or administration or willingness to work towards this.</li>
<li>Strong customer service skills and experience handling enquiries across different channels.</li>
<li>Ability to manage workloads, meet SLAs, prioritise tasks and maintain accurate records.</li>
<li>Clear, professional and empathetic communication skills, with the ability to work well with customers and colleagues.</li>
<li>Confidence using Microsoft Office and other systems, with the ability to resolve straightforward issues and learn new systems quickly.</li>
<li>A positive, reliable and flexible approach, with the ability to stay calm under pressure and a commitment to delivering great customer service.</li>
</ul>
Important - Right to work in the UK is an essential requirement for this role. We do not provide sponsorship.
Please read the attached Job Description before applying so you get the full scope of the role.
Closing: 25 October
Interviews in Rushden: 30 October
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Customer Contact Advisor

Customer Contact Advisor

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