Customer Contact Agent

Company description:

For over 45 years, Rawson Group has helped thousands of Australians make their dream home a reality, taking pride in our beautiful designs and quality build.

From humble beginnings in country NSW, we have grown to be one of the largest and most trusted builders and land developers in NSW and the ACT.

Job description:

About the role:

At Rawson Group, we're looking for a Customer Contact Agent who loves connecting with people and creating exceptional customer experiences. As the first point of contact for prospective customers, you'll play an important role in helping Australians take the first step towards building their dream home.

This role is an opportunity to be at the centre of the customer journey, working closely with Sales and Marketing teams while gaining valuable exposure to the residential building industry and contributing to an exceptional customer experience from first enquiry onwards.

Why join Rawson?

More than a place to work, Rawson is a place to grow. Join our team and you'll be rewarded with:

• Hybrid flexibility - Work from home 2 days per week
• Recognition that matters - Earn rewards through our company-wide recognition program, redeemable for gift cards, extra leave, and more
• Wellbeing benefits - Access discounted gym memberships and confidential wellbeing support for you and your family
• Paid Parental Leave
• Extra time off - Purchase an additional week of annual leave each year
• Great team culture - Be part of a collaborative, social, and supportive team that celebrates success
• Referral rewards - Receive up to $5,000 for successful employee referrals
• Employee homebuyer benefits - Enjoy exclusive discounts on home builds and land packages

Key Responsibilities:

• This role operates on a rotating roster within a 38-hour work week, including a Sunday shift from 10am - 3pm. Fridays and Saturdays are designated rostered days off.
• Be the first point of contact for customers enquiring about Rawson Group homes and communities
• Understand customer needs and guide them towards the most suitable products, home designs, and solutions
• Qualify enquiries, uncover customer needs, and connect customers with the right Sales Consultant
• Maintain accurate customer records within our CRM system
• Collaborate with Sales and Marketing teams to support business growth

Experience we'd love to see:

• Previous contact centre or customer service experience
• Strong communication and relationship building skills
• Experience using CRM systems and Microsoft Office
• Sales or lead generation experience (highly regarded)

Everyone belongs at Rawson

Diversity, equity, inclusion and belonging are key to realising our purpose of building better together. We recognise all individuals, regardless of their gender, cultural origin, LGBTQIA+, disability or neurodiversity and acknowledge that those from underrepresented groups may face unique challenges in the job application process. We encourage all candidates to apply - your unique experiences and perspectives is what makes us great. Please reach out to us, [email protected] if you have any accessibility requirements throughout the application process - we will provide reasonable adjustments for individuals to ensure a smooth application process.

Please note: any offer of employment is conditional upon the successful completion of relevant background checks.