Customer contact

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Job Description:

This position troubleshoots and communicates documentation discrepancy issues with customers and foreign origins. This position audits commercial documents, applies harmonized tariff schedule codes for accurate duty assessments and ensures all federal requirements are met. This position handles general customs brokerage activities and general office and data entry tasks.
Responsibilities:
Preparation of customs entries and forwarding freight to designated locations. This may involve interface with international and domestic carriers, overseas offices, and importers.
Prepare Customs entries and follow-up with the clearance process on all entries prepared.
Communicate documentation discrepancies to client and supervisor.
Coordinate freight delivery to designated locations.
Resolve finance and accounting reconciliation exchange issues.
Responsible for filing entries to customs via GBS-CM in a timely and accurate manner.

Responsibilities may include scanning entries into the imaging system meeting allotted and sensitive time requirements.
Administrative responsibilities include preparation of reports/presentations and analysis using various software packages and databases.
Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
Establish and maintain client relationships.
Position may require a weekend schedule on a department rotation basis and not limited to working a holiday schedule based on the needs of the operation and requirements of the account.
Qualifications:
High school diploma, GED, or International equivalent
Basic knowledge of customs operations, laws and regulations, and other government departments
Basic computer skills:
Basic understanding of HS system

Employee Type:

Permanent

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