Customer Coordinator

About You

• Diploma or Degree in Business Administration, Marketing, Project Management, or a related discipline.
• At least three (3) years of relevant experience in customer coordination, project management, customer service/administration, preferably within the manufacturing or related industry.

Essential Skills & Focus Areas

• Ability to handle and coordinate multiple customer orders, projects, and requirements concurrently.
• Strong attention to detail, analytical ability, and a practical approach to problem-solving.
• Experienced in preparing project updates, maintaining schedules, monitoring progress, and organizing relevant documentation.
• Good command of both written and spoken English and Bahasa Malaysia.
• Able to coordinate, prioritize, and follow up on tasks with different internal departments.
• Familiar with ERP systems; knowledge of Microsoft Planner and Microsoft Project will be an added advantage.
• Exposure to quotation preparation, costing, pricing, and commercial terms is an advantage.
• Adaptable and comfortable working in a fast-paced and changing environment.
• Good interpersonal and customer relationship management skills.
• Self-motivated, proactive, and able to take initiative in completing assigned responsibilities.

Key Responsibilities

• Main liaison between customers and the company for project, order, and related administrative matters.
• Liaise with relevant internal departments to coordinate and fulfil customer requirements.
• Develop, update, and monitor project/order schedules, status reports, milestones, meeting minutes, and other necessary records.
• Attend to customer enquiries and complaints in a timely manner and coordinate appropriate solutions with the relevant teams.
• Ensure orders and projects progress smoothly while keeping all records and information properly updated.
• Follow up on pending actions and provide timely progress updates to customers and internal stakeholders.
• Monitor required data, production timelines, deliverables, and other information necessary for order fulfilment.
• Assist the team in establishing plans, objectives, timelines, and action items for ongoing projects.
• Assist in preparing customer quotations, including costing, pricing, lead time, material requirements, and applicable commercial terms.
• Highlight potential project or order risks and coordinate appropriate corrective or preventive actions.
• Ensure customer information and relevant order details are accurately maintained in the ERP system.
• Identify opportunities to improve customer service processes and support the implementation of relevant procedures.
• Effectively utilize Microsoft Planner, Microsoft Project, and other relevant tools to improve work coordination and efficiency.