Customer Coordinator

Roster – Monday – Friday, 10.5 Hrs (Including unpaid meal break)

What You'll Do:

• Evaluate customer requirements to identify and define tailored service and repair scopes, working closely with the quoting department to provide accurate quotations.

• Create and review work orders and work packs against customer purchase orders.

• Manage customer agreements, proforma invoices, invoicing, and claim processing in accordance with company procedures.

• Maintain accurate customer records, documentation and reports using key systems including DBS, Concur, SAP, CWS, IDS, Foundry and SIS

• Coordinate with customers and stakeholders to achieve timely outcomes, identifying additional opportunities to support continuous improvement.

• Create and manage warranty claims in accordance with Caterpillar guidelines on behalf of customers

Skills & Experience:

• Workshop, service, or heavy equipment industry experience.

• A customer-first mindset and strong stakeholder management skills.

• Exceptional organisation, planning, and communication abilities.

• Experience with warranty process and claims

• Experience using ServiceLink, DBS, or similar operational systems.

• Mechanical aptitude or a trade background (desired).

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.

• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute

• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles

• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6547