Customer Delight Officer

Role & responsibilities

• Handle customer queries, requests, and concerns professionally and promptly.
• Coordinate with Sales, CRM, and other internal teams for timely resolution of customer issues.
• Maintain regular communication with customers regarding bookings, documentation, payments, possession, and other updates.
• Conduct customer follow-ups and ensure a seamless post-sales experience.
• Maintain accurate customer records, MIS, and interaction reports.
• Collect customer feedback and identify opportunities to improve customer satisfaction.
• Assist in customer meetings, site visits, events, and handover activities.
• Ensure adherence to company processes and service standards.
• Build strong and long-term relationships with customers.

Preferred candidate profile

• Graduate in any discipline; MBA/PGDM preferred.
• 13 years of experience in Customer Relationship Management, Customer Delight, Hospitality, Real Estate, or Sales Coordination.
• Excellent communication and interpersonal skills.
• Pleasant personality with a customer-first approach.
• Good knowledge of MS Office/Excel and CRM systems.
• Strong coordination, follow-up, and problem-solving abilities.