Customer Delivery Engineer

Customer Delivery Engineer

Location: Hybrid - Harewood, Leeds

Job Type: Full-Time

About the Opportunity

An established Managed Services Provider specialising in cyber resilience, disaster recovery, backup, and data protection solutions is seeking a Customer Delivery Engineer to join its growing technical team.

The organisation supports customers across a range of industries, helping them protect critical business systems and maintain operational continuity through robust recovery and resilience services. This position offers the opportunity to work with enterprise infrastructure environments, disaster recovery technologies, and a broad customer base.

The Role

The Customer Delivery Engineer will be responsible for disaster recovery testing, customer onboarding, environment maintenance, and technical documentation. The successful candidate will play a key role in ensuring customer environments remain recovery-ready, supporting implementation projects and helping customers successfully execute disaster recovery testing and recovery activities.

This role would suit an infrastructure engineer with strong troubleshooting skills, experience across virtualisation and networking technologies, and a passion for delivering excellent customer outcomes.

Key Responsibilities

• Conduct customer kick-off meetings as part of the implementation process.
• Gather customer requirements and technical information necessary for solution deployment.
• Perform scripted and manual recoveries of virtual machines, physical servers, and applications.
• Support and execute disaster recovery testing activities.
• Troubleshoot and maintain customer recovery runbooks and recovery processes.
• Assist customers with technical issues relating to backup, recovery, and disaster recovery environments.
• Configure and support network infrastructure and firewall solutions.
• Support the resolution of complex technical incidents.
• Produce and maintain technical documentation, procedures, and environment diagrams.
• Contribute to the continuous improvement of internal processes and customer-facing services.

Skills & Experience

Essential

• Degree, relevant technical certification, or equivalent industry experience.
• Minimum of 5 years' experience working with enterprise IT systems and infrastructure.
• Experience with:
• VMware, Nutanix, and/or Hyper-V environments.
• Network technologies including IP addressing, DNS, gateways, and routing.
• Firewall administration and configuration.
• Infrastructure and connectivity troubleshooting tools.
• Microsoft SQL Server.
• Backup and recovery solutions.
• Advanced Windows and Linux administration skills.
• Active Directory experience.
• Experience with bare-metal recovery processes for Windows and Linux systems.
• Excellent written and verbal communication skills.

Desirable

• Experience with Microsoft Azure and/or AWS.
• Exposure to disaster recovery, business continuity, cyber resilience, or managed services environments.

What's on Offer

• Hybrid working arrangement.
• Paid technical training and certification support.
• Opportunity to work with leading disaster recovery and cyber resilience technologies.
• Exposure to enterprise customer environments across multiple industries.
• Supportive and collaborative technical team environment.

Additional Information

• Travel requirements are expected to be less than 10%.
• Successful applicants will be required to undergo background screening.
• Candidates should be located within commuting distance of Harewood, Leeds, as office attendance will be required approximately 1-2 times per month and as needed for business requirements.

This is an excellent opportunity for an experienced Infrastructure Engineer, Systems Engineer, or Disaster Recovery Engineer looking to further specialise within disaster recovery, cyber resilience, and managed services.