Customer Development Executive

About the role

Representing a portfolio of premium global kitchen appliance brands from the US and Europe, Focus Global Innovations Malaysia is seeking a high-caliber and self-motivated Customer Development Executive. This frontline role drives monthly sales targets while delivering a seamless, brand-aligned experience for every retail customer, ensuring both sales growth and operational excellence in inventory management across all offline distribution channels.

Key responsibilities

• Manage and grow relationships with key retail partners and conduct regular store visits to ensure products are prominently displayed and adequately stocked
• Serve as the primary point of contact for store managers regarding PO placement, stock issues, damaged goods, and payment collection
• Deliver a professional, courteous, and brand-aligned customer experience and act as a positive brand ambassador in-store at all times
• Achieve and exceed monthly sales targets by brand and/or product category within the assigned territory
• Track daily sales performance and flag risks to target achievement early
• Upsell and cross-sell products based on customer requirements and current promotions
• Monitor competitor pricing and activities and report findings to the management team
• Maintain strong working knowledge of all brands and products being sold, including key features, benefits, price points, positioning, and differentiation versus competitors
• Familiarize and internalize monthly promotions, bundles, and campaign mechanics and clearly explain promotions to customers
• Ensure products are prominently displayed and meet brand merchandising standards, maintain optimal stock levels, and conduct regular stock checks

About you

• High-caliber and self-motivated professional
• Passionate professional who can represent global kitchen brands with high credibility
• Strong working knowledge of kitchen appliance brands, products, features, benefits, and pricing
• Ability to confidently communicate product value propositions to customers
• Experience in account management and store relations
• Ability to achieve and exceed monthly sales targets
• Strong inventory management and stock control capabilities
• Ability to submit required daily or weekly sales and inventory reports accurately and on time

Benefits

• Commission scheme
• Staff purchase
• EPF, Sosco, EIS