Customer Enablement Manager

Are you passionate about improving how customer-facing teams work and helping them get the most out of new product capabilities? As our Customer Enablement Manager, you’ll connect strategy with day-to-day execution—driving smarter processes, better use of tools and data, and clear enablement for product changes. You’ll work closely with teams across the business to create scalable improvements that strengthen both colleague performance and the customer experience.

32-40

Mid/Senior level

Bachelor’s and/or Master’s degree

42000 to 47000 GPD/annually

Manchester, London

Customer Enablement Manager

32-40

Mid/Senior level

Bachelor’s and/or Master’s degree

42000 to 47000 GPD/annually

Manchester, London

Company Description

We’re looking for a new member to join our Customer Enablement team with a focus on customer operations and product enablement. In this role, you’ll act as a bridge between strategy and execution, working closely with the Customer Leadership Team and customer facing colleagues to strengthen performance, scalability and customer experience. You’ll drive meaningful, long-term improvements to processes, tools, and ways of working, whilst also serving as the go-to person within the Enablement team for product changes and releases, ensuring customer domain colleagues are informed and well-equipped.

This is a rewarding opportunity for someone who’s passionate about creating empowering people and creating impact.

Job Description

Key Responsibilities

Identify gaps in operational processes and ways of working, using data and feedback to implement meaningful improvements. Work closely with operational teams and senior leadership to design and implement solutions that drive high adoption and tangible impact.

Take ownership of key systems and tools, continuously improving how they are used and proactively exploring how automation and AI can reduce manual work and free up colleagues for higher-value activities.

Champion data-driven decision-making across the customer domain, ensuring reporting and dashboards remain accurate and that the right insights reach the right people.

Coordinate product launches and end-of-life cycles across the customer domain. Act as the single point of contact, translating upcoming features, capabilities and end-of-life changes into clear, timely updates so colleagues are well equipped.

Partner with Product & Technology (P&T) to develop enablement resources—including guides, best practices and training materials—that give teams the confidence to work with new capabilities. Keep this resource library accurate, relevant and easy to find across the customer domain.

Qualifications

About You

We’re looking for someone who can drive momentum in a fast-moving environment, take initiative and collaborate effectively across teams. You’ll likely be a great fit if you have:

3+ years of experience working in or alongside B2B SaaS customer support teams, with a track record of implementing solutions that scale efficiently and effectively.

A proactive mindset and a strong sense of initiative and ownership. You don’t just identify what could be improved—you take responsibility for driving it forward and delivering tangible impact, with a genuine passion for continuous improvement.

A customer-centric approach, curiosity about user needs and a desire to make a meaningful impact on the customer journey.

Strong project management skills, with experience coordinating stakeholders across international and cross-functional teams.

Excellent communication skills, with the ability to translate complex information into relevant, practical guidance for different audiences.

A structured, process-oriented approach to work, with the ability to bring clarity and order to processes and documentation, even when not everything is clearly defined.

Fluency in English.

Commitment to Diversity

TOPdesk is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences.

This is what you do it for

The nicest colleagues, a laptop, and a salary that grows with you. That is a no brainer, of course. But there’s more. Much more. Here you’ll discover more of our employment conditions.

Competitive base salary and profit share scheme

Hybrid, flexible working and healthy work-life balance

Learning budget equivalent to 10% of your basic salary

Generous pension scheme with company contributions up to 8%

Enhanced maternity & paternity leave

Private health insurance options

Cycle-to-work scheme and techscheme

15 fully paid sick days, 5 days paid parental/carer leave, and 2 volunteering days

26 days of paid annual leave (plus public holidays) and your birthday off!

Employee Assistance Program for you and your family

Unlimited career support

Benefits including team outings & rewards, Perkbox membership, and offices with foosball, darts, and ping-pong!

10 to Grow

Use 10% of your work hours and a budget equivalent to 10% of your gross annual salary for personal development.

Volunteering

Simply do it during work time. Did we mention helping people is part of our DNA?

Paid parental leave

Enhanced maternity & paternity options to suit your family needs.

10 to Grow

Use 10% of your work hours and a budget equivalent to 10% of your gross annual salary for personal development.

Volunteering

Simply do it during work time. Did we mention helping people is part of our DNA?

Paid parental leave

Enhanced maternity & paternity options to suit your family needs.

Fringe benefits: Perks of the Job

The job interview process. This is how we do it!

1 You apply

You send your CV and cover letter. Within the week, you'll hear if we're going to meet.

2 Who am I speaking to?

During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.

3 First interview: culture

You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.

4 Second interview: job details

Let’s find out if your experience and skills make you the perfect fit for the job and team.

5 Contract discussion

Everyone excited? Check! Time to draw up a contract and choose your start date.

6 Welcome to TOPdesk!

Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!

Any questions?

[email protected]

+44 (0)20 7803 42 00

https://jobs.smartrecruiters.com/oneclick-ui/company/TOPdesk/publication/0b569603-d816-4543-9d0d-d8f3b0a5d189?dcr\_ci=TOPdesk

#gform_wrapper_3[data-form-index="0"].gform-theme,[data-parent-form="3_0"]{-gf-color-primary: #204ce5;-gf-color-primary-rgb: 32, 76, 229;-gf-color-primary-contrast: #fff;-gf-color-primary-contrast-rgb: 255, 255, 255;-gf-color-primary-darker: #001AB3;-gf-color-primary-lighter: #527EFF;-gf-color-secondary: #fff;-gf-color-secondary-rgb: 255, 255, 255;-gf-color-secondary-contrast: #112337;-gf-color-secondary-contrast-rgb: 17, 35, 55;-gf-color-secondary-darker: #F5F5F5;-gf-color-secondary-lighter: #FFFFFF;-gf-color-out-ctrl-light: rgba(17, 35, 55, 0.1);-gf-color-out-ctrl-light-rgb: 17, 35, 55;-gf-color-out-ctrl-light-darker: rgba(104, 110, 119, 0.35);-gf-color-out-ctrl-light-lighter: #F5F5F5;-gf-color-out-ctrl-dark: #585e6a;-gf-color-out-ctrl-dark-rgb: 88, 94, 106;-gf-color-out-ctrl-dark-darker: #112337;-gf-color-out-ctrl-dark-lighter: rgba(17, 35, 55, 0.65);-gf-color-in-ctrl: #fff;-gf-color-in-ctrl-rgb: 255, 255, 255;-gf-color-in-ctrl-contrast: #112337;-gf-color-in-ctrl-contrast-rgb: 17, 35, 55;-gf-color-in-ctrl-darker: #F5F5F5;-gf-color-in-ctrl-lighter: #FFFFFF;-gf-color-in-ctrl-primary: #204ce5;-gf-color-in-ctrl-primary-rgb: 32, 76, 229;-gf-color-in-ctrl-primary-contrast: #fff;-gf-color-in-ctrl-primary-contrast-rgb: 255, 255, 255;-gf-color-in-ctrl-primary-darker: #001AB3;-gf-color-in-ctrl-primary-lighter: #527EFF;-gf-color-in-ctrl-light: rgba(17, 35, 55, 0.1);-gf-color-in-ctrl-light-rgb: 17, 35, 55;-gf-color-in-ctrl-light-darker: rgba(104, 110, 119, 0.35);-gf-color-in-ctrl-light-lighter: #F5F5F5;-gf-color-in-ctrl-dark: #585e6a;-gf-color-in-ctrl-dark-rgb: 88, 94, 106;-gf-color-in-ctrl-dark-darker: #112337;-gf-color-in-ctrl-dark-lighter: rgba(17, 35, 55, 0.65);-gf-radius: 3px;-gf-font-size-secondary: 14px;-gf-font-size-tertiary: 13px;-gf-icon-ctrl-number: url("data: image/svg+xml,%3Csvg width='8' height='14' viewBox='0 0 8 14' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath fill-rule='evenodd' clip-rule='evenodd' d='M4 0C4.26522 5.96046e-08 4.51957 0.105357 4.70711 0.292893L7.70711 3.29289C8.09763 3.68342 8.09763 4.31658 7.70711 4.70711C7.31658 5.09763 6.68342 5.09763 6.29289 4.70711L4 2.41421L1.70711 4.70711C1.31658 5.09763 0.683417 5.09763 0.292893 4.70711C-0.0976311 4.31658 -0.097631 3.68342 0.292893 3.29289L3.29289 0.292893C3.48043 0.105357 3.73478 0 4 0ZM0.292893 9.29289C0.683417 8.90237 1.31658 8.90237 1.70711 9.29289L4 11.5858L6.29289 9.29289C6.68342 8.90237 7.31658 8.90237 7.70711 9.29289C8.09763 9.68342 8.09763 10.3166 7.70711 10.7071L4.70711 13.7071C4.31658 14.0976 3.68342 14.0976 3.29289 13.7071L0.292893 10.7071C-0.0976311 10.3166 -0.0976311 9.68342 0.292893 9.29289Z' fill='rgba(17, 35, 55, 0.65)'/%3E%3C/svg%3E");-gf-icon-ctrl-select: url("data: image/svg+xml,%3Csvg width='10' height='6' viewBox='0 0 10 6' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath fill-rule='evenodd' clip-rule='evenodd' d='M0.292893 0.292893C0.683417 -0.097631 1.31658 -0.097631 1.70711 0.292893L5 3.58579L8.29289 0.292893C8.68342 -0.0976311 9.31658 -0.0976311 9.70711 0.292893C10.0976 0.683417 10.0976 1.31658 9.70711 1.70711L5.70711 5.70711C5.31658 6.09763 4.68342 6.09763 4.29289 5.70711L0.292893 1.70711C-0.0976311 1.31658 -0.0976311 0.683418 0.292893 0.292893Z' fill='rgba(17, 35, 55, 0.65)'/%3E%3C/svg%3E");-gf-icon-ctrl-search: url("data: image/svg+xml,%3Csvg width='640' height='640' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M256 128c-70.692 0-128 57.308-128 128 0 70.691 57.308 128 128 128 70.691 0 128-57.309 128-128 0-70.692-57.309-128-128-128zM64 256c0-106.039 85.961-192 192-192s192 85.961 192 192c0 41.466-13.146 79.863-35.498 111.248l154.125 154.125c12.496 12.496 12.496 32.758 0 45.254s-32.758 12.496-45.254 0L367.248 412.502C335.862 434.854 297.467 448 256 448c-106.039 0-192-85.962-192-192z' fill='rgba(17, 35, 55, 0.65)'/%3E%3C/svg%3E");-gf-label-space-y-secondary: var(-gf-label-space-y-md-secondary);-gf-ctrl-border-color: #686e77;-gf-ctrl-size: var(-gf-ctrl-size-md);-gf-ctrl-label-color-primary: #112337;-gf-ctrl-label-color-secondary: #112337;-gf-ctrl-choice-size: var(-gf-ctrl-choice-size-md);-gf-ctrl-checkbox-check-size: var(-gf-ctrl-checkbox-check-size-md);-gf-ctrl-radio-check-size: var(-gf-ctrl-radio-check-size-md);-gf-ctrl-btn-font-size: var(-gf-ctrl-btn-font-size-md);-gf-ctrl-btn-padding-x: var(-gf-ctrl-btn-padding-x-md);-gf-ctrl-btn-size: var(-gf-ctrl-btn-size-md);-gf-ctrl-btn-border-color-secondary: #686e77;-gf-ctrl-file-btn-bg-color-hover: #EBEBEB;-gf-field-img-choice-size: var(-gf-field-img-choice-size-md);-gf-field-img-choice-card-space: var(-gf-field-img-choice-card-space-md);-gf-field-img-choice-check-ind-size: var(-gf-field-img-choice-check-ind-size-md);-gf-field-img-choice-check-ind-icon-size: var(-gf-field-img-choice-check-ind-icon-size-md);-gf-field-pg-steps-number-color: rgba(17, 35, 55, 0.8);}

Name *

First Last

Email *

Phone number *

min. 6 digit, max. 15 digit

Upload CV *

Please do not use special characters in the naming of your CV and cover letter.

Accepted file types: pdf, doc, docx, Max. file size: 5 MB.

Motivation/ Cover Letter *

Please do not use special characters in the naming of your CV and cover letter.

Accepted file types: pdf, doc, docx, Max. file size: 5 MB.

Desired monthly gross salary

How did you find us?

• Select

Online

Via social media

Via TOPdesk employee

Via my own network

Via a student association

At an event

Remarks/ additional arrangements

Do you have any remarks or require additional arrangements from TOPdesk to support your application or interview process?

GDPR Agreement *

I have read the TOPdesk privacy statement and agree to the processing of my personal data.