Customer Enablement Specialist

Customer Enablement Specialist: Digital Marketing SaaS

Brisbane Based (Fortitude Valley) Up to $80K base + Super + Health Insurance Allowance (~$250/month)

2 days a week in Fortitude Valley

The Opportunity

We're partnering with a globally recognised digital marketing SaaS company as they look to bring a Customer Enablement Specialist into their Brisbane support team.

This is a hybrid support and onboarding role covering two platforms: a global SMB email marketing tool, and a platform built for Australia's regulated sectors. You'll be the first point of contact for a genuinely diverse book of customers, from small business owners to government and finance clients.

Why This Role Stands Out

• Join a genuinely global brand with a small, high-energy local team
• Diverse customer base, SMBs through to government, finance and education
• Product is easy to learn, this role is about people skills, not technical depth
• Clear KPIs (CSAT, NPS, retention) so you always know how you're tracking
• Hybrid working, just 2 days a week in the Fortitude Valley office

The Role

You'll own the customer experience from first contact through to ongoing support.

• Handle inbound support across phone, chat, email and video
• Run onboarding and "success sessions" to get new customers set up and activated
• Resolve technical issues and escalate more complex bugs when needed
• Coach customers on features so they get more value out of the platform
• Adapt your tone across very different customer types, sometimes in the same day
• Keep the CRM and ticketing system clean and accurate

What They're Looking For

• 1-2+ years' experience in a support role, ideally within a SaaS or software company
• Strong communicator, clear, concise, and a genuinely good listener
• Comfortable managing a hybrid workload of scheduled sessions and reactive tickets
• Curious mindset, happy to become an expert across two platforms
• Good energy and a customer-first attitude

The Profile

This suits someone who:

• Enjoys variety, no two calls or tickets look the same
• Is energised by helping people, not just closing tickets
• Wants to grow within a global organisation from a local base
• Can flex between casual conversations and formal, compliance-aware ones

Interested?

If you're open to exploring this one, reach out for a confidential chat.