Customer Engagement Executive

We are seeking a motivated and results-oriented Customer Engagement Executive to join our growing team. The successful candidate will be responsible for engaging prospective and existing customers, promoting products and services, generating sales opportunities, and achieving revenue targets through telephone-based sales activities.

This role is ideal for individuals who enjoy interacting with customers, thrive in a fast-paced environment, and are driven by performance-based rewards.

Key Responsibilities

• Conduct outbound calls to potential and existing customers to promote products and services.
• Identify customer needs and recommend suitable solutions to drive sales.
• Build and maintain positive customer relationships through professional and effective communication.
• Handle customer enquiries, objections, and concerns confidently and professionally.
• Follow up on leads and sales opportunities in a timely manner.
• Process customer orders accurately and ensure all required documentation is completed.
• Achieve individual sales targets and contribute to overall team objectives.
• Maintain accurate records of customer interactions and sales activities in the relevant system.
• Stay updated on product knowledge, promotions, and market developments.

Requirements

• At least 2 years of experience in sales , preferably in telesales, inside sales, or customer acquisition roles.
• Strong communication, negotiation, and persuasion skills.
• Target-driven with a proven ability to achieve sales goals.
• Ability to build rapport quickly and maintain strong customer relationships.
• Proficient in basic computer applications and CRM systems.
• Positive attitude, resilience, and willingness to learn.

Preferred Qualifications

• Experience in outbound sales or telemarketing environments.
• Previous exposure to KPI-driven or commission-based sales roles.
• Demonstrated success in meeting or exceeding sales targets.

Why Join Us?

• Attractive commission and reward structure.
• Supportive and collaborative team environment.
• Opportunities to develop your sales and customer engagement skills.
• Prime office location in the heart of Kuala Lumpur.

If you are passionate about sales and enjoy connecting with customers, we encourage you to apply and become part of our growing team.