Customer Engagement Manager

Customer Engagement Manager – Specialty Pharma

Surrey (hybrid, 2 days in office) | ~£70,000+ up to 20% bonus + car allowance + benefits

CPL Life Sciences is partnering with a privately owned specialty pharmaceutical company with around 20 years of success in the UK. Following a shift to a digital go-to-market model, customer engagement now sits at the heart of the business.

The role

As Customer Engagement Manager, you will take ownership of a significant part of the UK portfolio, including one of the company's largest brands alongside a growing brand with real potential. Reporting to the UK Country Manager, you will:

• Build customer engagement plans grounded in HCP insight and data
• Deliver digital, virtual and face-to-face campaigns, webinars and educational programmes
• Manage creative, digital and event agencies, with budgets up to £250k
• Track campaign performance and use data to support segmentation and targeting
• Lead the use of AI in campaign development and delivery
• Run projects compliantly, working with Medical, Regulatory and other functions
• Support colleagues across other brands as part of a close, collaborative team

About you

• Experience in brand, marketing or customer engagement within pharma, healthcare or medtech
• Strong digital and multichannel experience, ideally including CRM and engagement platforms
• Confident using data and insight to make decisions
• Experienced in managing agencies, projects and budgets
• Excellent stakeholder skills, internally and with HCPs
• ABPI qualified, or willing to qualify within an agreed timeframe
• A proactive self-starter and team player who enjoys making things happen

What's on offer

• Salary of ~£70,000 plus up to 20% bonus
• Car allowance
• Pension match
• Private healthcare and dental cover
• Life cover at 4x salary and income protection
• 25 days' holiday plus bank holidays, with the option to buy 5 more
• Hybrid working
• A friendly, sociable team with a genuine family feel, certified as a Great Place to Work

Interested? Apply now for a confidential conversation.