Customer Engineer

About the role

This is a Field Service Engineer position responsible for installing, maintaining, and upgrading customer equipment. You will apply diagnostic techniques to assess equipment and address technical issues, collaborate with Senior Field Service Engineers and customers to understand roadmaps and business challenges, train junior Field Service Engineers, and perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.

Key responsibilities

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
• Collaborate with Senior Field Service Engineers and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
• Train and mentor junior Field Service Engineers
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
• Coordinate and communicate directly with customers

About you

• Completion of an Associate degree or higher
• 4-7 years of work experience in semiconductor industry or other equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver's license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines
• Ability to perform extensive walking, standing for extended periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., distinguishing between colors, working with electricity, and using hand and power tools
• Ability to work in clean room environments with appropriate Personal Protective Equipment including coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields