Customer Engineer

For our client, we are seeking a Customer Engineer to join the team of a leader in the Information Technology space.

This role will focus on technical pre-sales support that helps prospective customers understand solution fit and business value. You will lead discovery, shape demonstrations, and guide structured proof-of-concepts that demonstrate measurable outcomes. The position partners closely with Account Executives and post-sale technical teams to help move deals forward and support successful handoffs.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Lead technical discovery to identify business challenges and qualify opportunities for a proof-of-concept
• Design and deliver tailored demos that align the company's capabilities with business outcomes
• Confirm technical fit and scope requirements before starting a proof-of-concept
• Provide competitive positioning against alternative analytics and product platforms
• Manage structured proof-of-concepts with success criteria and prepare handoff packages for Delivery Engineers
• Re-engage post-sale for cross-selling and strategic evaluations
• Collaborate with Account Executives on deal strategy and technical objection handling

Qualifications

• 3-5+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company
• Technical foundation in data analytics, event tracking, APIs, or data warehouses
• Commercial instinct to win deals and orient work accordingly
• Ability to run structured proof-of-concepts with defined success criteria and measurable outcomes
• Effective communication skills for technical and non-technical audiences
• Knowledge of the analytics landscape and ability to learn quickly
• Humble, hungry, smart, and accountable

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous vacation policy and additional company holidays
• Enhanced parental leave
• Volunteer time off
• Pre-tax benefits including 401(K), wellness benefit, and holiday break

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.