Customer Engineer

Who you are

• We're looking for someone who enjoys working with both people and technology
• 3+ years of experience in a customer-facing technical role such as Customer Engineer, Technical Account Manager, Solutions Consultant, Implementation Consultant, Customer Success manager or similar
• Experience implementing SaaS solutions for mid-market or enterprise customers
• Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments
• Experience working with CRM platforms and business applications
• Excellent troubleshooting and problem-solving skills
• Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences
• Good project management skills and the ability to manage multiple customer implementations simultaneously
• A customer-first mindset with a proactive approach to solving problems
• Fluency in English, French and Spanish is a must

What the job involves

• We're growing our team in Paris and looking for a Customer Engineer who enjoys solving technical challenges, working directly with customers, and making a real impact on their success. If you love combining technology, problem-solving, and customer relationships, this role could be a great fit
• As a Customer Engineer, you'll be the technical partner our customers rely on throughout their journey with Aircall. From onboarding and integrations to adoption and expansion, you'll help customers get the most out of our platform by translating technical concepts into practical business outcomes. You'll work closely with Account Executives, Account Managers, Solutions Engineers, Product, and Support, becoming a trusted advisor for a portfolio of customers
• Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go-live
• Configure integrations and help customers connect Aircall with their existing tech stack
• Drive product adoption by providing technical guidance and best practice recommendations to help customers maximize the value of the product
• Support customers in adopting new features, including Aircall's AI products and advanced capabilities
• Monitor customer health and proactively identify opportunities to improve adoption and engagement
• Partner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights
• Coordinate complex technical issues with Product, Engineering, and Support teams when needed
• Work cross-functionally to improve customer experience and provide feedback that helps shape future product improvements