Customer Enquiries & Quotes Coordinator

About us

Love helping customers, closing sales and building relationships? Join a fast-growing Australian manufacturer supplying innovative rubber flooring solutions to farms and equestrian facilities around the world.

Based in East Rockingham, RubberGem Agri transforms 100% recycled rubber into high-quality flooring used in dairy sheds, horse stables and equestrian centres across more than 20 countries.

About the role

This is an office-based sales support role. You won't be on the road. You'll be on the phone and email, responding to farmers and horse owners who've contacted us about flooring for their property. Your job: take the enquiry, understand what they need, prepare a quote, follow up until it's won or lost.

Key responsibilities

• Respond to inbound enquiries from the website, phone, and email
• Qualify each enquiry - what are they flooring, how many square metres, what product
• Prepare quotes using our pricing tools
• Follow up - most sales happen on the second or third contact, not the first
• Log everything in GoHighLevel CRM
• Flag large or complex jobs to the Sales Manager
• Track your pipeline and report weekly

About you

• Have experience in sales, customer service, account management, or a similar customer-facing role
• Are comfortable making follow-up calls (you won't be cold calling, these are inbound leads)
• Can manage multiple quotes and customer enquiries while maintaining strong attention to detail
• Write clear, professional emails
• Pick up product knowledge quickly (we'll train you)
• Work well in a small, fast-moving team

Benefits

• Competitive salary (commensurate with experience)
• Full training on our products and CRM
• Work at our East Rockingham facility - see the product being made
• Real career growth - this role will expand as the company grows
• Be part of a genuinely Australian manufacturing success story

If this sounds like the opportunity you've been looking for, we'd love to hear from you. Apply now and become part of a growing Australian manufacturing success story.