Customer Excellence Associate

ABOUT US :

Goldstab Organics Pvt. Ltd. (formerly known as Kalpataru Organics Pvt. Ltd.) is the largest manufacturer of PVC Heat Stabilizers, Metallic Stearates and Polymer Additives in India. It was founded by two dynamic technocrats in 1997 with a vision to create a world-class company serving the polymer industry with high quality products and superior service to the customers. The small start-up has blossomed into a large, professionally-managed organization and is a force to reckon with, in the domestic as well as international market. Our unique selling proposition is that we have the strength & robustness of a large organization and at the same time have the agility and flexibility to manage continuous, rapid and sustainable change that is prerequisite to this business. We can deliver large volumes of high quality products at a competitive prices and can also offer customized solutions.

Websitehttp://www.goldstab.com

Job Description – Sales Support Executive

Key Responsibilities

• Maintain and manage customer requirements effectively.
• Regular follow-up on sales inquiries and ongoing business opportunities.
• Coordinate with Sales Representatives and internal factory teams including Production, Dispatch, and Quality departments.
• Manage schedules for all customer orders placed.
• Coordinate with logistics and dispatch teams to ensure timely delivery as per schedule.
• Follow up with customers for pending payments.
• Maintain regular communication with customers for repeat and subsequent orders.
• Arrange and coordinate samples for new customers.
• Ensure smooth communication between customers and internal departments for order execution.
• Maintain proper records of orders, dispatch schedules, and customer communications.

Required Skills

• Good communication and coordination skills.
• Strong follow-up and time management abilities.
• Basic knowledge of order processing and logistics coordination.
• Ability to work with cross-functional teams.
• Customer handling and relationship management skills.
• Good knowledge of MS Excel including Pivot Tables, VLOOKUP, and basic reporting functions.
• Problem-solving and time management skills.

Language Requirements

• English
• Hindi
• One vernacular/local language

Job Location

101/102, Terminal 9, Near Hotel Sahara Star, Nehru Road, Vile Parle-East, Mumbai Suburban, Maharashtra, 400057

Share your CV on: [email protected]

Pay: ₹100,000.00 - ₹400,000.00 per year

Work Location: In person