Customer Excellence Executive

About The Job

Join us as a Customer Excellence Executive and play an important role in ensuring a seamless customer experience throughout the order processing cycle. You will work closely with customers, Sales, and internal teams to manage customer accounts and orders, coordinate product and delivery-related requests, and ensure timely and effective resolution of customer claims.

Why You’ll Love Working With Us:

• Innovative Environment: Be part of a forward-thinking company that values creativity and innovation.
• Build your expertise: Enjoy learning opportunities for professional development and build your field expertise
• Impactful Work: Make a significant impact in a rapidly growing market.
• Competitive Benefits: Receive a competitive salary and comprehensive benefits package.

What you will do

• Manage and administer new customer accounts accurately and efficiently.
• Process and monitor customer orders to ensure accurate and timely delivery.
• Maintain and develop strong customer relationships within the agreed scope of service.
• Follow up on customer payments and ensure timely receipt.
• Act as a key communication link between customers, Sales, and internal functions to ensure effective and responsive support.
• Support customers and Sales teams with product- and delivery-related documents.
• Coordinate customer and Sales requests for product samples.
• Manage the customer complaint process and coordinate with relevant stakeholders to ensure timely and effective resolution.
• Provide accurate updates on customer order status and other information relevant to the Company's business.
• Support internal and external audits when required.
• Perform other ad-hoc tasks and projects as assigned by the supervisor.

What you will need

• Bachelor's degree or equivalent qualification.
• Proven experience in a customer service, order management, sales support, or related role.
• Experience in a progressive business environment, preferably within an international company.
• SAP experience would be beneficial.
• Strong Microsoft Office skills, especially MS Excel and MS Word.
• Good communication and interpersonal skills with the ability to work effectively with internal and external stakeholders.
• Strong attention to detail, organization, and follow-up skills.
• Customer-oriented mindset with a proactive approach to problem-solving.

Apply now

📩 Interested? We'd love to hear from you! Apply now or send your CV to [email protected]. Only shortlisted candidates will be contacted.