Customer Excellence Executive

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de- licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on …

What makes the role meaty?

• Contact lapsed customers to understand reasons for inactivity through structured feedback calls.
• Conduct short customer satisfaction and experience survey.
• Reach out to existing offline customers to communicate new product launches, promotions, and seasonal offerings.
• Proactively encourage repeat purchases based on customers’ previous buying patterns and replenishment cycles.
• Capture customer feedback accurately and identify recurring themes, issues, and opportunities.
• Prepare daily, weekly, and monthly reports with customer insights, calling performance, and key trends.
• Work closely with Operations, Marketing, and Category teams to share customer feedback and recommend improvements.
• Maintain accurate customer records and ensure timely follow-up on customer requests or concerns.
• Meet defined productivity and quality standards for customer interactions.

We hope that you have...

• Are a Graduate in any discipline.
• Have 0–3 years of experience in customer service, telesales, customer support, CRM, or call centre operations is preferred.
• Have excellent listening and interpersonal skills.
• Have Strong verbal communication with a customer-first mindset.
• Are Patient, empathetic, and able to build rapport over the phone.
• Are Analytical mindset with the ability to identify patterns and generate insights.
• Are Strong organizational and time management skills.
• Have the Ability to collaborate effectively with cross-functional teams.
• Are Proficient in Microsoft Office (Excel, Word, PowerPoint.
• Are Comfortable working with CRM platforms and customer databases (preferred).