Customer Excellence Representative

GENERAL SUMMARY

Paradigm Windows Customer Excellence Team is known across our customer network as a top-tier customer service team. It is our level of support that differentiates us from our big-named competitors.

Paradigm Windows creates window solutions for life. In support of our core values, we are looking for a representative that is safety obsessed, has respect in unity, believes in quality craftsmanship, has unwavering customer commitment, and knows how to improve together.

The Customer Excellence Team Member provides professional customer service and assists in the facilitation of customer sales. This position listens and ascertains the needs of customers and communicates accurate information concerning quotes, schedules, product details and procedures to customers and promptly responds to customers in a tactful and courteous manner. This position must be proactive with communication among customers, team members, production, and managers.

In joining Paradigm Windows, you’ll receive a competitive wage, great benefits, and be surrounded by a team of people that will help you grow and succeed.

Essential Duties & Responsibilities

Is responsible for all overall customer service activities for all customers by receiving calls, generating standard window quotes, processing requests, answering questions about product, processes, and addressing warranty issues.
Communicates customer issues and feedback to appropriate individuals using established communication channels.
Is familiar with the order entry process and completes all required paperwork and ensures information is accurate by ensuring that all quotes generated are proofed.
Participates in the processing of warranty claims which includes communications with homeowners, contractors and dealers alike via phone and email.
Learn skills to provide quality order entry training via various video conferencing platforms and in person meetings.
Has an active role in the delivery manifest process and other daily processes.
Takes on additional projects as assigned.

Job Requirements

Solid understanding and previous use of commonly used software programs on Windows OS (Excel, Word, Outlook, and the Internet)
Is proficient with keyboarding/typing skills.
Ability to learn order entry procedures, order processing and order inquiry.
Organizational and time management skills and
A positive, friendly, and approachable personality
Excellent listening, oral, and written communication skills, with professional phone and email etiquette
Must exercise a strong desire to be attentive and accurate.
Ability to work in a dynamic and fast paced environment.
Must demonstrate the ability to interact with peers, management, and other departments in a professional manner.
Must handle obstacles with grace, accuracy, and urgency.

Pay Range: $20-$24 per hour. Actual compensation will be determined based on experience, qualifications and other job related factors.

Summary Minimum Education & Experience Required

A High School diploma or GED, and a minimum of 1 years’ experience in sales or customer service is required or an equivalent combination of education and/or experience.
Must have the ability to quickly learn new tasks and become increasingly skilled with multiple software platforms.

Physical Demands & Working Conditions

While performing the duties of this job the employee must be able to work inside, occasionally work protracted or irregular hours, this position will work closely with others in addition to working alone.