Customer Executive

Company Description Varun Beverages Limited (VBL) is a leading fast-moving consumer goods (FMCG) company in the Indian market, with a growing footprint across 14 countries in the Indian sub-continent and Africa. As one of PepsiCo’s largest franchisee partners outside the United States, VBL manufactures and distributes an extensive portfolio of popular beverage brands, including Pepsi, Mirinda, 7up, Mountain Dew, Slice, Aquafina, Sting, Tropicana, and Gatorade. The company is driven by a #HungryForMore culture and a workforce of over 10,000 employees, offering wide-ranging opportunities for learning, growth, and collaboration under the spirit of #OneTeamOneDream. VBL is also committed to ESG principles, emphasizing environmental stewardship, community engagement, and strong governance. Candidates can learn more about the company and its values by visiting the official website.

Role Description This full-time Customer Executive role is based on-site in Bhubaneswar. The Customer Executive will handle day-to-day customer interactions, address inquiries, resolve complaints, and ensure a consistent, high-quality service experience across assigned channels and outlets. Responsibilities include tracking and reporting customer feedback, monitoring service performance, and coordinating with internal teams to improve customer satisfaction and resolve issues promptly. The role involves maintaining accurate customer records, supporting sales and distribution teams with customer-related information, and contributing to service improvement initiatives. The Customer Executive is expected to uphold VBL’s brand standards, follow established processes, and actively support a customer-centric culture.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle queries, resolve issues, and provide a positive experience.
• Candidates should possess a focus on Customer Satisfaction, with the ability to understand customer needs and maintain long-term relationships.
• Candidates should possess effective Communication skills, including clear verbal and written communication and active listening.
• Candidates should possess Analytical Skills to interpret customer data, identify trends, and support process improvements.
• Relevant experience in customer-facing roles within FMCG, retail, or beverages is preferred.
• Ability to work on-site in Bhubaneswar, manage multiple tasks, and collaborate with cross-functional teams.
• Basic proficiency in MS Office or similar tools for reporting and documentation.
• Minimum of a bachelor’s degree in business, commerce, or a related field is advantageous.