Customer Experience - Account Specialist

Location Brno, Czechia, hybrid

About Us Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

Job Summary The position of CX Account Specialist will be located in the European Shared Service Centre (SSC) in Brno, Czech Republic. CX Account Specialist’s primary tasks a related to first class customer support in terms of providing quotes and orders as well as supporting resolution of any issue related to the customer to cash invoice process with the relevant team. CX Account Specialist will report to the Supervisor Customer Experience.

Responsibilities

• Customer experience: Managing assigned customer portfolio. Supporting customers with quotes and orders, answering, and coordinating customer requests
• Customer relationship: Building knowledge about the customers, keeping records in Salesforce CRM system
• Salesforce: Managing cases in Salesforce CRM system
• Cooperation with other departments: Active cooperation with other customer experience and other teams
• Supporting the team: Supporting the team with back-ups of other customer portfolios if necessary
• Supporting continuous improvement culture: Playing a critical part in continuous improvement of team culture and customer satisfaction

Basic Qualifications

• Communicative level of English and French
• Excellent communication skills are crucial
• Secondary/University Education
• PC literacy (MS Office)
• SAP/Salesforce/Oracle or other CRM system experience is an advantage

Travel & Work Arrangements/Requirements Fully site-based, flexible working, hybrid model, up to 50% home office

Key Competencies

• Communicative level of English and French
• Excellent communication skills are crucial
• SAP/Salesforce/Oracle or other CRM system experience is an advantage

What We Offer

• Motivating salary and annual bonuses
• Meal vouchers
• Equity grant (company shares)
• Flexipass vouchers 750 CZK or Multisport Card for free
• 5 weeks of holiday, sick days, Volunteering day
• Celebrate your birthday (day off)
• Flexible working hours
• Possibility of Home Office
• Contribution to language/professional courses 6000 CZK
• Contribution to pension and life insurance
• Mobile service employee program
• Pleasant and modern working environment close to the city centre
• LinkedIn Learning free access
• Refreshment at the workplace for free
• Employee Assistance Program