Customer Experience Advisor, Auto Body

Customer Experience Advisor, Auto Body

Peotter’s Auto Body & Spa | Summit, NJ | Full-time | 20–35$/hr + commission/bonus]

Be the person customers remember on the worst day of their month.

Nobody plans on a collision. You’re the calm, friendly voice that turns a stressful accident into a smooth, well-explained repair. We’re a top-tier collision center, and we’re looking for an experienced people person to guide customers from estimate to keys-in-hand.

What you’ll do:

• Meet with customers, listen to their concerns, and explain the repair and insurance process in plain English.
• Work alongside our damage analysts to walk through estimates and schedule repairs.
• Confidently ask for the sale and follow up with customers.
• Keep customers updated every couple of days, so nobody ever has to call and ask “where’s my car?”
• Handle vehicle drop-off and delivery, including the final walkthrough, warranty, and survey.

Requirements:

• Hands-on experience with CCC ONE.
• Working knowledge of collision estimating, enough to follow an estimate and explain it to a customer.
• Customer service or sales experience.
• Clear communication and a calm manner under pressure.
• Strong organization and follow-through.

Why Peotter’s

• A high-quality shop with a team that cares about the work.
• A clear path to grow.
• Benefits: health, PTO, bonus, etc.
• Part of a growing company with multiple businesses.