LDL Components Limited

Customer Experience Advisor
Location: Glossop, Derbyshire
Salary: £27,000–£32,000 per annum, depending on experience
Hours: Full-time, 40 hours per week, Monday to Friday, 08:30–17:15 (including a 45-minute unpaid lunch break)
About Us
LDL is a leading UK trade distributor of high-quality components for fitted kitchens and furniture. As the UK's #1 distributor of Blum products, we've built our reputation on exceptional customer service, extensive product knowledge and a commitment to making life easier for our customers.
We're an ambitious, growing business, but we're proud to have retained the friendly, supportive culture of a smaller company. We believe our people are fundamental to our success, and we're committed to continually improving the service we provide.
The Opportunity
Do you enjoy helping people, solving problems and making a genuine difference? Would you thrive in a close-knit team where your contribution really matters?
We're looking for a personable, enthusiastic and proactive Customer Experience Advisor to join our team.
At LDL, customer service is about much more than answering calls and processing orders. It's about building relationships, understanding our customers' needs and taking ownership of enquiries to deliver the best possible experience.
You'll be an important part of a developing team, providing knowledgeable, professional and friendly support to our customers through telephone, email and web chat.
No two days will be quite the same. You'll be helping customers with everything from straightforward order enquiries to more complex technical questions, working closely with colleagues across the business to find solutions.
We're looking for someone who takes pride in doing things well, enjoys learning and shares our ambition to deliver industry-leading customer service.
What You'll Be Doing
Delivering exceptional customer service
<ul>
<li>Respond promptly and professionally to customer enquiries by telephone, email and web chat.</li>
<li>Build positive relationships with customers, taking the time to understand their needs.</li>
<li>Take ownership of enquiries, aiming to resolve them at the first point of contact wherever possible.</li>
<li>Work collaboratively with colleagues and suppliers to find answers and deliver effective solutions.</li>
</ul>
Solving problems and managing customer expectations
<ul>
<li>Investigate and resolve customer issues and complaints with empathy, patience and professionalism.</li>
<li>Keep customers informed, particularly when things don't go to plan.</li>
<li>Identify opportunities to improve the customer experience and share feedback with the wider business.</li>
</ul>
Supporting customers with orders and products
<ul>
<li>Assist customers with placing orders, making amendments and tracking deliveries.</li>
<li>Proactively communicate potential issues, such as stock shortages or delivery delays, and help identify suitable solutions.</li>
<li>Develop a strong understanding of our products to provide accurate advice and technical support.</li>
<li>Participate in ongoing product and systems training to build your knowledge and confidence.</li>
</ul>
Building relationships and improving our service
<ul>
<li>Make proactive outbound calls to follow up on enquiries, check customer satisfaction and share useful information.</li>
<li>Maintain accurate customer records and update our systems with relevant information.</li>
<li>Contribute ideas and support initiatives to continually improve how we work and the service we deliver.</li>
</ul>
What We're Looking For
Above all, we're looking for someone with the right attitude, aptitude and enthusiasm to become a valued member of our team.
Our ideal candidate will be:
<ul>
<li>Personable and enthusiastic: You genuinely enjoy talking to people, helping customers and building positive relationships.</li>
<li>Confident and proactive: You're comfortable picking up the phone, taking initiative and taking ownership of problems rather than simply passing them on.</li>
<li>An excellent communicator: You listen carefully, ask the right questions and communicate clearly and professionally, both verbally and in writing.</li>
<li>A natural problem solver: You're curious, resourceful and enjoy finding practical solutions, even when the answer isn't immediately obvious.</li>
<li>Conscientious and accurate: You take pride in your work, pay attention to detail and understand the importance of getting things right.</li>
<li>Adaptable and eager to learn: You're keen to develop your knowledge, comfortable using technology and able to absorb new information.</li>
<li>A supportive team player: You enjoy working with others, maintain a positive attitude when things get busy and are always willing to help your colleagues.</li>
</ul>
Experience and Skills
Ideally, you'll have:
<ul>
<li>Previous experience in a customer-facing role, preferably within a business-to-business environment.</li>
<li>Confidence handling customer enquiries by telephone and email.</li>
<li>Good IT skills, including familiarity with Microsoft Office applications and the ability to learn new systems.</li>
<li>Experience resolving customer problems and handling challenging situations.</li>
<li>The ability to learn about products and services and explain information clearly to others.</li>
</ul>
Experience in a technical, trade or distribution environment would be advantageous, but isn't essential.
We're more interested in finding the right person than someone who ticks every box. If you're a confident communicator, enjoy helping people and have a genuine willingness to learn, we'd love to hear from you.
You may previously have worked as a Customer Service Advisor, Customer Care Coordinator, Sales Administrator, Sales Support Advisor, Customer Experience Representative or in a similar customer-facing role.
Why Join LDL?
<ul>
<li>Make a real difference: In our close-knit team, your contribution will be noticed, valued and have a tangible impact on our customers and the business.</li>
<li>Be part of a supportive culture: We're a friendly, approachable team where people work together and help each other succeed.</li>
<li>Develop your knowledge and skills: You'll receive ongoing training and have the opportunity to build specialist knowledge of our products and industry.</li>
<li>Join an ambitious, growing business: We're continually investing in our people, systems and services, creating opportunities to contribute to how the business develops.</li>
<li>Enjoy variety and responsibility: You'll be trusted to use your initiative, solve problems and make a positive difference every day.</li>
</ul>
Salary and Working Hours
Salary: £27,000–£32,000 per annum, depending on experience.
Hours: 40 hours per week, Monday to Friday, 08:30–17:15, with a 45-minute unpaid lunch break.
Location: Glossop, Derbyshire (free parking).
How to Apply
If you think you'd be a great addition to our team, we'd love to hear from you!
Please submit your CV through Indeed or email it directly to <a href="mailto:help@ldlonline.co.uk" rel="nofollow noopener" target="_blank">help@ldlonline.co.uk</a>.
A covering letter isn't essential, but we'd welcome the opportunity to hear a little more about you and why you think you'd be a good fit for LDL.
LDL Components Limited is an equal opportunities employer. We value diversity and are committed to creating an inclusive and supportive working environment.
We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: £27,000.00-£32,000.00 per year
Benefits:
<ul>
<li>Casual dress</li>
<li>Company events</li>
<li>Company pension</li>
<li>Cycle to work scheme</li>
<li>Employee discount</li>
<li>Free parking</li>
<li>Gym membership</li>
<li>Health &amp; wellbeing programme</li>
<li>On-site parking</li>
</ul>
Language:
<ul>
<li>English (required)</li>
</ul>
Work authorisation:
<ul>
<li>United Kingdom (required)</li>
</ul>
Work Location: In person

Customer Experience Advisor

Customer Experience Advisor

This job is no longer available

Talents

Recruiters

About