Customer Experience Advisor

Department: Sales

Location: Netherlands - Amsterdam

Compensation: €34,000 - €36,000 / year

Description Corston Architectural Detail 📍 Amsterdam, Netherlands (On-site)

Working Pattern: full time or 3 days per week, including 1 Saturday

Salary: €34,000 - €36,000 per year

Fluent Dutch and English are essential for this role. About Corston Corston Architectural Detail creates premium architectural hardware, lighting, switches and sockets designed to bring consistency and style to every space.

In just five years, we've grown into an internationally recognised design brand, operating across the UK, Europe, the UAE and the United States. Our success is built on exceptional products, outstanding customer service and a passion for design.

🌐 https://www.corston.com/

📸 https://www.instagram.com/corstonarchitecturaldetail/

The Role

We're looking for a friendly, organised and customer-focused Customer Experience Advisor to join our Amsterdam showroom on a part-time basis.

You'll support both retail and trade customers via phone, email and in person, helping to deliver an outstanding customer experience at every stage of their journey with Corston.

This is a varied role that combines customer service, administration and showroom support within a premium design-led environment.

Your responsibilities

• Assist customers via phone, email and face-to-face interactions.
• Respond to customer enquiries and provide product guidance.
• Prepare and follow up on quotations.
• Maintain accurate customer records within our CRM system.
• Support trade customers and process trade enquiries.
• Welcome and assist visitors to the showroom.
• Resolve customer issues in a professional and timely manner.
• Work closely with colleagues to ensure an exceptional customer experience.

Your skills, qualities and experience

• Fluent Dutch and English language skills are essential.
• Previous experience in a customer service, retail or customer-facing role.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and organisation.
• A positive, proactive and team-oriented attitude.
• Comfortable working in a fast-paced environment.
• Passionate about delivering outstanding customer service.

Benefits

• Salary of €34,000 - €36,000 per year , depending on experience.
• 24 days annual leave per year.
• The opportunity to work for a fast-growing international design brand with a presence across the UK, Europe, the UAE and the United States.
• A supportive and collaborative team environment.
• A varied role where no two days are the same.
• Direct interaction with both residential and trade customers.
• The opportunity to work in a beautifully designed showroom showcasing premium architectural products.
• Genuine opportunities to grow and develop within an ambitious and successful business.
• Comprehensive onboarding, training and ongoing support to help you succeed.
• A customer-focused culture where service excellence is at the heart of everything we do.