Customer Experience Advocate

Job Summary: Responsible for ringing out each customer’s purchases while ensuring total customer satisfaction.

Job Duties

• Accurately scan and ring out all customer purchases using POS register including cash, check and charge transactions
• Accurately provide change to customers
• Follow proper procedure for closing out of register at end of shift
• Request additional help as needed to maintain appropriate customer service levels
• Offer assistance to customers with large purchases as needed (carry purchases out to their cars)
• Replenish inventory from in-store stock and in coming orders
• Perform general housekeeping duties necessary to maintain a professional and clean check out area
• Assist in the maintenance of general store cleanliness including restrooms, break rooms, backrooms, and entry ways- responsible for daily store standards
• Replenish register supplies as needed
• Answer the phone using appropriate greeting and maintaining customer service levels as needed
• Assist in the inventory management, price marking and merchandising of the check out area and surrounding departments as needed
• React to potential shoplifters following company policy
• Assist in the implementation of Kinney Standard of Presentation (Merchandising)
• Assist in the ordering of replacement product from the appropriate supplier
• Assist in identifying and returning outdated or over stocked merchandise to the proper source
• Accurately package and prepare items for home/business delivery
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned