Customer Experience Agent - Arabic Speaking

Dopamine Travel & Tourism is a growing travel company committed to making every journey smooth, enjoyable, and memorable. We provide a range of services, including flight and hotel bookings, holiday packages, visa assistance, tours, and tailored travel solutions.

We’re looking for a friendly, organized, and proactive Customer Service Agent who enjoys helping people and has a genuine interest in travel. The successful candidate will be professional and calm under pressure, with a practical approach to resolving customer needs.

If you enjoy supporting customers, solving problems, and making travel easier, we’d love to hear from you.

Key Responsibilities

• Respond to customer inquiries promptly and professionally.
• Understand customers’ preferences and budgets, and recommend suitable travel options.
• Provide information about destinations, flights, hotels, tours, transportation, and related services.
• Research and arrange suitable travel options at competitive rates.
• Create and coordinate personalized travel packages.
• Share accurate information about visa requirements, travel documents, health advisories, and travel guidelines.
• Prepare, confirm, and update travel itineraries.
• Support customers before, during, and after their trips.
• Help resolve issues involving flight changes, cancellations, hotel stays, and other unexpected travel disruptions.
• Coordinate with airlines, hotels, and other travel suppliers as needed.
• Keep customer details, bookings, and travel records accurate and up to date.
• Follow up on open requests to ensure they are resolved promptly.
• Deliver a positive, consistent experience throughout the customer’s travel journey.

Qualifications and Skills

• Previous experience in customer service, travel, tourism, or a related field is preferred.
• Excellent spoken and written communication skills.
• Fluency in Arabic and English is required; additional languages are an advantage.
• Strong organizational skills and the ability to manage multiple tasks.
• Good problem-solving skills and close attention to detail.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Proficiency in Microsoft Office.
• Familiarity with Amadeus, Sabre, or Galileo is an advantage.
• Positive, professional, and customer-focused approach.
• Genuine interest in travel and helping customers.
• Ability to work independently and collaboratively.

Pay: AED3,500.00 - AED4,000.00 per month

Work Location: In person