Customer Experience Agent

Status: Full time Position

Job Title: Customer Experience Agent

Reports to: Sales Manager

Job Summary: The experience agent is responsible for selling new and used cars to customers. This includes managing all aspects of car sales, including inventory management, customer service, vehicle financing, etc. In addition, this position will be responsible for maintaining an excellent working relationship with our clients and providing exceptional customer experiences through direct contact or phone calls.

 

Objectives of this Role

 

• Understands automobiles by studying characteristics, capabilities, and features.
• Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins.
• Turns customers into buyers by matching them with their ideal car.
• Qualifies buyers by understanding their requirements and interests and matching these interests to various car models.
• Demonstrates vehicle features and takes customers on test drives.
• Demonstrates automobiles by explaining warranties and services.
• Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
• Provides sales management information by completing reports.
• Assists with the setup of the showroom and displays.
• Updates job knowledge by participating in educational opportunities and reading professional publications.
• Act as the main point of contact for all company sales related activities develop new skills
• Provide weekly/monthly sales’ reports to Business Development Manager

 

Skills and Education

 

• BA or BSc. in business or marketing or a related field.
• 2+ years experience as a customer service representative.
• Good negotiation skills
• Excellent problem solving and time management skills.
• Highly Proficient in Microsoft Suite
• Ability to pay attention to detail.
• Exemplary written and verbal communication skills

 

 

 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.