Customer Experience Agent

Who you are

• Customer Service - Strong customer service experience delivering high-quality customer support, ideally with exposure and understanding of financial products
• Accountability, Problem Solving & Resolution – Taking ownership of customer enquiries, using sound judgement and strong problem-solving skills to investigate issues, resolve customer concerns and deliver positive outcomes
• Adaptability - Adjusting your approach, priorities and ways of working as customer needs, products and processes evolve. In a fast-moving environment, you'll embrace change and remain focused on delivering a great customer experience
• Customer Centricity & Communication – Strong communication skills and understanding of customer needs, with the ability to deliver personalised support, adapting your communication style to provide clear and effective service through whichever channel customers choose
• Digital Literacy & Effective working - Confidence using multiple systems (including ticketing/ CRM systems) and managing different priorities effectively
• Collaboration - A collaborative approach and willingness to share knowledge with colleagues
• Experience supporting customers within financial services or fintech
• Experience using CRM, ticketing or case management systems
• Knowledge of payments, fraud, banking or financial products
• Experience working in a fast-paced, continuously evolving environment
• Experience analysing customer feedback and identifying process improvements

What the job involves

• At Curve, we're redefining the way people manage their money. We combine spending, payments and financial insights into one seamless experience, helping customers stay in control of their finances
• With Curve you can spend from all your accounts, track your spend behaviour, see unique insights - all with additional security to help keep your money safe. Curve puts you in control of your money in one beautiful place for the first time
• We're looking for multiple customer experience (CX) agents who are passionate about delivering exceptional customer experiences. You'll support customers across multiple channels, solve complex problems and help shape the future of our products by sharing customer feedback and insights
• This is a great opportunity for someone who enjoys learning, problem-solving and making a visible impact in a fast-moving environment
• Responding to customer enquiries through email, live chat, social media and telephone channels
• Investigating customer issues and working with specialist teams to find solutions
• Supporting customers with product and account queries across the full Curve ecosystem
• Identifying ways of improving the overall customer experience, and sharing customer feedback to relevant teams to help improve products, services and processes
• Keeping up to date with new product features, policies and operational changes
• Contributing to a collaborative team environment and supporting colleagues when needed

The application process

• End Date: Monday 24 August 2026

Benefits

• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.