Customer Experience Agent

SIXT is a leading international provider of high-quality mobility services with a strong track record of growth and innovation. With more than 280,000 vehicles across 2,100+ locations in over 110 countries, SIXT is recognised globally for its commitment to outstanding customer experience and digital innovation.

Due to continued business growth, we have a full-time Customer Experience Agent position available at our Hornsby branch.

You'll be the face of SIXT, helping customers at the counter, managing reservations and rental transactions, and ensuring every customer receives a professional and positive experience.

Key Responsibilities

• Providing friendly, professional and efficient customer service at the counter
• Managing vehicle rental and return transactions accurately and efficiently
• Answering customer enquiries, phone calls and managing reservations
• Understanding customer needs and recommending suitable rental products and options
• Identifying sales opportunities while maintaining a positive customer experience
• Building and maintaining strong customer relationships
• Ensuring the counter and fleet presentation meet company standards
• Completing general administrative and banking duties
• Supporting nearby branch locations when required

About You

Car rental experience is preferred but not essential. If you have experience in customer service, retail, hospitality, tourism, sales or another customer-facing environment, we'd love to hear from you.

To succeed in this role, you'll ideally have:

• Confident and professional communication skills
• A genuine passion for delivering excellent customer service
• The ability to understand customer needs and apply effective sales skills
• A positive attitude, strong work ethic and sense of accountability
• A high level of attention to detail and strong problem-solving skills
• The flexibility and adaptability to thrive in a fast-paced environment
• A willingness to learn, develop and take on new challenges
• The ability to work independently and as part of a team
• Availability to work across different days and hours, including weekends as required
• Willingness to work across nearby branch locations when operationally required
• A current unrestricted Australian driver's licence

Why Join SIXT?

• Sales incentive program
• Worldwide car rental discounts of up to 40% – enjoy exclusive employee benefits across SIXT's global network
• Genuine career development and progression opportunities
• A dynamic work environment with a supportive team
• The opportunity to develop valuable customer service and sales skills
• The chance to be part of a global brand that values innovation, customer experience and excellence

Ready to Join Us?

If you're energetic, customer-focused and enjoy working with people, this could be the opportunity for you.

You don't need car rental experience to get started — bring your customer focus, positive attitude and willingness to learn.

Apply today and take the next step in your career with SIXT.