Customer Experience Agent

Customer Experience Agent

Salary: £27,380.12 to £32,211.90 when fully trained
Full-time | Shift-based | Nottingham

Do you have a passion for helping people and making a difference every day? Are you calm under pressure, confident with the public, and committed to delivering great service? If so, this could be the perfect opportunity for you!

Nottingham Trams Ltd is looking for enthusiastic and customer-focused Customer Experience Agents to join our front-line team. You’ll be the face of the tram network, ensuring passengers travel safely and enjoy an excellent experience on every journey.

We are currently recruiting for a talent pool, meaning successful candidates will be considered for upcoming vacancies as they arise. Please note that a role may not be available immediately, but joining the talent pool ensures you’ll be among the first considered when opportunities become available.

Why join us?

At Nottingham Trams, we believe in We Care. We Commit. We Imagine. If you share our values and want to be part of a team that keeps Nottingham moving, we want to hear from you!

Your role will focus on:

• Passenger Experience – Providing outstanding customer service and ensuring passengers have valid tickets or passes.
• Accuracy & Accountability – Recording detailed information and issuing fixed penalty notices fairly and consistently.
• Teamwork & Communication – Working closely with colleagues and supervisors to maintain high standards of safety and service.

Every day, you’ll be making a real impact—helping us deliver a reliable, respectful, and efficient tram service to the people of Nottingham.

What we’re looking for:

• Experience in a customer-facing role – you’re confident, friendly, and professional.
• The ability to stay calm under pressure and handle situations with fairness and respect.
• Excellent communication and teamwork skills.
• Someone who’s dependable, punctual, and takes pride in doing things right.
• A strong eye for detail and the ability to follow procedures accurately.

What’s in it for you?

Competitive salary rising to £32,211.90 when fully trained

• Free tram travel for you and your dependants
• Free on-site parking
• 5% pension contribution
• Medical cover with Westfield Health
• Exclusive retail discounts
• Cycle to work scheme
• Health & wellbeing programme

Ready to take the next step?

If you’re passionate about customer service and want to join a team that’s proud to serve Nottingham, click “Apply Now” – we’d love to hear from you!

Act fast! We may close this job advert early if we receive enough applications.

Work location: In person (Nottingham)

Nottingham Trams Ltd is an equal opportunities employer committed to equality of opportunity and diversity in employment. Applications are welcome from all sectors of the community, and we aim to recruit a diverse work force that reflects the people that we serve. We welcome applications from any candidate with appropriate skills and/or experience.

Job Type: Full-time

Pay: £27,380.12-£32,211.90 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Work Location: In person