Customer Experience Agent

About Chirp

We’re not here to compete in an existing category — we’re here to create one. Chirp’s vision is to define and own Relief Tech: a new category built on the belief that everyday pain relief should be accessible, effective, and something people actually love. Our mission is simple: bring relief to as many people as possible, by making things people love.

Since 2015, we’ve been building innovative products — like the Chirp Wheel, the Contour, and the Halo — that help people feel better so they can do more. Headquartered in Lehi, Utah, we’re a fast-moving team on the ground floor of something big.

At Chirp, we care deeply about the why behind what we do. We’re building a world of relief — and we have a serious amount of fun and satisfaction doing it. You’ll see firsthand how every department (including yours!) plays a role in that mission.

The Role

As we grow across new products, channels, and markets, we’re building a world-class Customer Experience team that does more than answer questions — we shape how customers experience the brand at every touchpoint. As a Customer Experience Agent, you’ll be a front-line ambassador of the Chirp experience: the person a customer talks to when something isn’t right, and the reason they come back anyway.

You’ll own day-to-day support across email, chat, phone, and SMS, and you’ll be close enough to the customer to spot the patterns we can’t see from the inside — the recurring questions, the confusing product detail, the process that creates more tickets than it solves. Bringing those forward is part of the job, not extra credit.

We’re looking for an energetic, empathetic, and curious problem-solver. If you’re passionate about helping people, love solving problems, and want a role with a real future as our CX organization grows, we’d love to meet you.

What You’ll Do

Customer Support & Engagement

• Deliver timely, friendly, and professional support across all customer contact points — email, chat, phone, and SMS.

• Provide highly accurate, policy-compliant responses that reflect Chirp’s brand voice and standards.

• Moderate reviews and customer content to maintain brand trust.

Experience Improvement

• Capture customer feedback, trends, and pain points to help improve our products and processes.

• Contribute ideas and insights that continuously elevate the customer experience.

• Follow CX processes and hit performance goals including CSAT, response time, and resolution quality.

Team & Office Support

• Collaborate closely with your teammates in a fast-moving, supportive environment.

• Provide front desk assistance when needed, including greeting visitors and handling basic office inquiries.

• Take on other work as assigned as the team and the role grow.

What We’re Looking For

Required

• 2–4+ years in Customer Experience, knowledge management, or ecommerce support.

• Strong analytical and troubleshooting skills.

• Ability to adapt in a dynamic environment where priorities evolve.

• A self-starter mindset with sound judgment and critical-thinking skills.

• Strong communication skills, including process explanation and documentation.

• Able to work in-office at Chirp HQ in Lehi, Utah.

Bonus Points

• Experience with B2C support tools such as Shopify, Gladly, or Redo.

• Beginner-to-intermediate Excel skills.

• Familiarity with hard-goods operations and fulfillment procedures.

• Passion for health, wellness, and helping people feel better.

What’s In It For You

We believe great work deserves great rewards. Here’s what you can expect when you join Team Chirp:

✓ Medical insurance (75% employer-paid for employee; 50% for dependents) ✓ Dental, vision, accident & hospital indemnity insurance

✓ $25,000 life insurance policy (with option to

purchase additional coverage) ✓ 401(k) plan

✓ 12 paid company holidays — including

Pioneer Day & two floating summer Fridays ✓ Flexible PTO — we suggest ~5 weeks; trust and accountability over tracking

✓ Bonus potential based on role, personal KPIs

& company performance ✓ 2x corporate ski passes: Solitude, Brighton, Snowbird & Alta

✓ Equity — every Chirp employee has a stake

in what we’re building ✓ Quarterly parties, team offsites, and a culture that celebrates wins big and small

✓ Work that actually matters — every product we ship helps someone feel better

Logistics

Location: In-office at Chirp HQ — 3900 N Traverse Mountain Blvd, Suite 300, Lehi, Utah 84043

Type: Full-Time

• Reports to: CX Manager