Customer Experience Agent

About the Assignment:

1. Provide customer support to customers in the Philippines.
2. Build and maintain good relationships and community building efforts with customers
3. Guiding our customers in using mobile application, with a primary focus on ALL client services
4. Manage product and service enquiries and any customer issues arising from our customers

Tasks:

1. Provide quality customer support (24/7) through Live Chat, Voice, and Digital channels for our customers
2. Answering queries of our customers via Email, Chat, Outbound, Virtual Call, or Face-to-Face
3. Any possible tasks provided by the Assignment Manager related to the given main tasks

Desirable Experience / Criteria:

1. At least 1-3 years working experience in Customer Service (Preferably)
2. Vocational Course, College undergraduate can apply
3. Experience in Voice, Email and Chat
4. Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
5. Creativity skills, and excellent verbal/written communication skills in both English and Filipino
6. Ability to communicate results to management and in a fast-paced environment
7. Can thrive under minimal supervision
8. Have critical thinking, analytical, and good comprehension skills

Pay: Php17,000.00 - Php18,000.00 per month

Work Location: In person