Customer Experience Agent

About the Role:

Promoting ease to customers; driver-partners, merchants, and passengers using services, including but not limited to payments, mobile wallet transactions, financing, insurance, and wealth; in customer support transactions focusing on quality and customer satisfaction.

About the Assignment:

• Provide customer support to customers in the Philippines.
• Build and maintain good relationships and community building efforts with customers.
• Guiding customers in using mobile application, with a primary focus on all services.
• Manage product and service enquiries and any customer issues arising from customers.

Possible Tasks:

• Provide quality customer support (24/7) through Live Chat, Voice, and Digital channels for customers.
• Answering queries of customers via Email, Chat, Outbound, Virtual Call, or Face-to-Face.
• Any possible tasks provided by the Assignment Manager related to the given main tasks.

Desirable Experience / Criteria:

• At least 6 months to 3 years working experience in Customer Service (Preferably).
• Vocational Course, College undergraduate can apply.
• Experience in Voice, Email and Chat.
• Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
• Creativity skills, and excellent verbal/written communication skills in both English and Filipino.
• Ability to communicate results to management and in a fast-paced environment.
• Can thrive under minimal supervision.
• Have critical thinking, analytical, and good comprehension skills.
• At least have a knowledge about the company.

Location & Duration of the Assignment:

• Willing to work within Metro Manila, preferably live nearby Ortigas, Pasig City
• Amenable to work in shifting schedule, 24/7 Operations
• Willing to do overtime if needed

Job Types: Permanent, Full-time

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Paid training

Work Location: In person